• Conversational AI Outfit Pypestream Raises $15M+
    Conversational enterprise AI company Pypestream has garnered more than $15 million in new funding. Insurance company W.R. Berkley led the round.
  • AVOXI Announces Successful Round of Financing
    CaaS provider AVOXI announced a $10M round of funding from Ballast Point Ventures (BPV). The influx of funds will go toward product development, marketing and sales efforts to aid the contact center solution provider in expanding its portfolio and global reach.
  • AI & NLP on Display in Dialpad Support
    Dialpad announced the arrival of Dialpad Support for call centers, an Artificial Intelligence-powered contact center solution bringing together natural language processing and AI in a user-friendly interface to drive customer satisfaction and agent performance.
  • How to Assess Contact Center Success
    Different organizations may have varying ideas of what makes for a good contact center. But, as in many areas of business, there are widely accepted best practices in the customer service arena. Here are some of them, along with a few specific suggestions on how contact…
  • Amazon, Aspect Announce WFM Integration
    Aspect Software announced Aspect workforce management is the newest integration with the Amazon Connect contact center solution. The newly added functionality provides Amazon Connect users the ability to improve forecasting, staffing, performance tracking as well as a n…
  • Gaming Manufacturer Migrates Contact Center to Cloud
    Five9 announced a gaming manufacturer decided to move away from its legacy, on-premises contact center solution and selected Five9's scalable cloud contact center solution to aid the firm in meeting compliance demands.
  • Talking CRM: A Different Take on Voice of the Customer
    Voice-activated technology doesn't just afford us fun tools for our private lives. This technology is playing an increasingly pivotal role in the professional world too.
  • The Three Keys for Customer Service Going Forward
    After decades in the shadows, contact centers are emerging as strategic assets and occasionally, market differentiating capabilities.
  • AI, Automation, Chatbots & Personalization
    Chatbots and personalization can help businesses deliver content and solution when customers need it. And personalization can enable them to rise about the noise in the marketplace.
  • AI Company Earns Avaya Compliance
    SmartAction announced that its solutions are now compliant with a number of Avaya's contact center solutions. The provider of AI-powered virtual agent solutions and Avaya Technology Partner and Avaya DevConnect member is proving much in the way of potential.
  • Pyze Updates Analytics & Engagement Platform
    Pyze has rolled out a new release of its AI-powered cross-platform analytics and engagement platform.