• Zappix Announces Amazon Alexa Integration
    Zappix announced integration with Amazon Alexa to elevate the customer experience. Unveiled at NRF's BIG Show this week, the new integration will be a boon for self-service.
  • Incessant Tech: Redefining the Future of Work with Digital Automation Strategies
    As businesses continue to undergo their digital transformation projects, many of them are looking to automation as part of the answer. Hear more at Future of Work Expo.
  • Wounded Warrior Project Picks Talkdesk
    Wounded Warrior Project (WWP) announced the selection of Talkdesk's enterprise contact center platform to support the WWP's warrior Resource Center in its efforts of engaging and enabling veterans.
  • Vector Capital to Acquire Aspect Software
    Workforce optimization market leader Aspect Software announced a definitive merger agreement to be purchased by Vector Capital. The deal involves $100 million in Vector equity capital being invested into Aspect, while Aspect's existing lenders continue to enable the clo…
  • More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year
    Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software disruption in the contact center, customer engagement and customer experience industry, one CEO of a fast-growing Denver-bas…
  • Bright Pattern Partners with VION
    Bright Pattern announced a new partnership with VION Consulting. VION will be able to better serve contact centers in the Philippines, India, Malaysia and Singapore as a result.
  • Conversational AI Outfit Pypestream Raises $15M+
    Conversational enterprise AI company Pypestream has garnered more than $15 million in new funding. Insurance company W.R. Berkley led the round.
  • AVOXI Announces Successful Round of Financing
    CaaS provider AVOXI announced a $10M round of funding from Ballast Point Ventures (BPV). The influx of funds will go toward product development, marketing and sales efforts to aid the contact center solution provider in expanding its portfolio and global reach.