• AgilOne Leverages AI, ML to Enhnace CDP Solution
    AgilOne recently introduced a new feature called 360 Profile for Customer Service to its customer data platform.
  • Important Role Of Video Chat Is To Make Your Business Reach Great Heights!
    For any business, customer satisfaction is the most important aspect that makes a business more successful. Live chat has made an importance place in industry. It helps in improving customer satisfaction levels to much higher than the traditional channels such as phone …
  • IDC Names 5 Conversational AI Innovators
    International Data Corp. today named Artificial Solutions, CogniCor, Inbenta,, and Personetics as IDC Innovators in the conversational AI platforms market. (Inbenta is the company involved in last month's Ticketmaster data breach.)
  • CxEngage Injected with Quality Management
    Serenova announced the integration of CXEngage Quality Management (CxQM) into CXEngage, Serenova's CCaaS solution. The robust quality management solution will provide deep insight. Enabling contact center managers the ability to oversee and elevate customer experience.
  • New Vonage Nexmo Offering Enable Contact Center Customization
    Vonage has introduced new Nexmo offerings that enable developers and businesses to create customized contact centers.
  • Vonage Says CX Cloud For All
    This week, Vonage expanded its contact center presence, making Vonage CX One Cloud available to organizations leveraging Vonage Business Cloud - the cloud communications provider's unified communications platform. From workforce optimization to enhanced self-service cap…
  • AI Helps With Customer Service
    Customer service and AI are a match made in heaven.
  • Comm100 Launches AI Chatbot, Expands N.Am. Effort
    Comm100's new chatbot employs AI and natural language processing (text-based, not audio) to understand and respond to customer intents without being programmed for them.
  • Real Customers, Artificial Intelligence: Transforming the Digital Support Experience
    The rise of the digital enterprise and on-demand economy has borne a new wave of B2B customer - one that must become agile to remain competitive. And the direction provided in software support must reflect that.
  • Deskforce Brings Voice to Zoho CRM
    Deskforce and Zoho have come together to deliver a new integrated solution called the Deskforce Extension for Zoho. Available now in the Zoho Marketplace, it brings Deskforce's CloudPBX platform into the Zoho CRM platform.
  • Telzio Transcends VoIP Transition
    Telzio announced Telzio Webphone, leveraging WebRTC to enable users real time communications via an endpoint of their choosing. Because it's WebRTC-based, there is no software to install, while still providing a feature-rich contact center solution.