INDUSTRY NEWS

The Revenue Optimization Companies (T-ROC) Introduces VIBA, The First Of Its Kind In-Store Customer Engagement Solution

01/25/2021

Teresa Ostapower, Former SVP Technology Transformation at AT&T joins mce Advisory Board

01/25/2021

SpendEdge Releases Sourcing Procurement Intelligence Report for the HR Software Market | Evolving Opportunities and New Market Possibilities Post Pandemic

01/25/2021

GES Launches the First Flex Talent Pool Program for the Exhibition Industry

01/25/2021

Ridesharing App OBHAI On WhatsApp - A First in Bangladesh

01/25/2021

Coborn's Partners with Birdzi to Enhance Loyalty Program, Increasing Retention and Spend

01/25/2021

ZoomInfo to Report Financial Results for Fourth Quarter and Full-Year 2020 on February 22, 2021

01/25/2021

EY announces alliance with ASAPP to help transform customer experience in the digital age

01/25/2021

Visiqua Announces the Acquisition of AI-Focused Technology Firm ROI Verify

01/25/2021

Medallia Announces Product Enhancements Aimed at Managing Disrupted Remote Workforces

01/25/2021

Salesforce Chair and CEO Marc Benioff to Participate in World Economic Forum Davos Agenda 2021

01/25/2021

Everbridge Awarded Statewide Vaccine Distribution Deployment Across West Virginia; Everbridge Software Enables Governments, Hospitals and Businesses to Coordinate Rapid Delivery and Communications of COVID-19 Vaccine

01/25/2021

Outlook on the WebRTC Global Market to 2026 - Featuring Nokia, At&T and Avaya Among Others

01/25/2021

At 19.71 % CAGR, Zero Trust Security Market size is Projected to reach $94.35 Billion by 2027, Says Brandessence Market Research

01/25/2021

Cox Automotive Debuts Complete Retail Experience

01/25/2021

Merkle launches its 2021 Customer Experience Imperatives

01/25/2021

Welcoming Gina Robertson, new VP of Client Services, to Ansafone Contact Centers' Leadership Team

01/22/2021

Seismic shift to remote work and an urgent need for leadership development drives $13.1M Series A funding for coaching platform Sounding Board

01/22/2021

W2O Adds Three New Leaders to Further Drive Digital Transformation in Healthcare

01/22/2021

Fuze Accelerates Problem-Solving with New Fuze Patent for Determining User Knowledge Scores

01/22/2021

Creatio Named Market Leader Among Business Process Management (BPM) Software According to the Winter 2021 Customer Success Report

01/22/2021

Loop Insights Selected by bdG Sports To Provide Fourth Venue Management Platform In A Live Environment For Paiute Las Vegas Golf Championship

01/22/2021

RingLead Expands Enterprise Sales Team to Scale and Support Growth

01/22/2021

Activus Connect Appoints Susie Buffam as Chief Operating Officer

01/21/2021

Mitto Launches Conversations, a Single Interface for Omnichannel Customer Communications

01/21/2021

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

01/21/2021

Leanplum Appoints Marc Chabot as Chief Revenue Officer

01/21/2021

Zendesk Research Predicts: Business Success in 2021 Hinges on Delivering Exceptional Customer Experiences

01/21/2021

HSO Acquires SAGlobal, Inc. and their 360 Solutions Group

01/21/2021

Vertical IQ Seizes Opportunities and Charges into 2021 with Strong Momentum

01/21/2021

With Five New Outcomes Assessments, KipuEMR Now Includes an Expansive Library of Standardized Tools for Measuring Patient Progress in Behavioral Health Treatment

01/21/2021

VERB Technology to Present its Industry-Leading Sales Enablement Platform at the MoneyShow Accredited Investors Virtual Expo on Wednesday, January 27, 2021, at 1:35 PM ET

01/21/2021

Paystone Closes $69 Million Financing Round

01/21/2021

Upcoming Five9 Webinar Series: How to Take Advantage of Contact Center Trends in 2021 and Deliver Business Value

01/21/2021

TTEC and Schwan's Home Delivery Raise the Bar on Customer Experiences

01/21/2021

IGEL Accelerates Partner Success with New Global Partner Program

01/21/2021

Narrative Unveils Universal Onboarding, Industry's First Self-Service Solution for Onboarding Offline Customer Data

01/21/2021

Service Management Experts at Jolt Consulting Group Report 2020 Revenue Growth of 23%

01/21/2021

CRM System Automates Workflows for Automobile Giant in the Middle East

01/21/2021

Driving AI Innovation for the Future of Customer Experience, Avaya Receives 600th Contact Center Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio

01/21/2021

Sylogist Elevates Investor Engagement

01/21/2021

Accenture Named a Leader in Everest Group's PEAK Matrix for Pega Service Providers 2021

01/21/2021

GZ6G Controlled Subsidiary, Green Zebra Media Corp. Taps BRAND for Strategic Partnership

01/21/2021

Empirix Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software

01/21/2021

Mano Bustas Partners with Airship to Power Proactive, Anticipatory Communications with Customers

01/21/2021

Coway Wins the CES Innovation Award for Six Consecutive Years

01/21/2021

dunnhumby Code Combat live with over 3000 registrations in three days

01/20/2021

Housing.com partners with MoEngage to boost platform enquiries by 15%

01/20/2021

TTEC Schedules Fourth Quarter and Full Year 2020 Earnings Release and Webcast of Investor Conference Call

01/20/2021

CBTS Named a Growth and Innovation Leader on Frost Radar™ for Hosted IP Telephony and UCaaS

01/20/2021

Sailthru Delivered Product and Performance Growth for Customers in 2020

01/20/2021

Modus Announces the Appointment of David Kriss as Head of Customer Experience

01/20/2021

Fyllo Expands its Cloud-Based Platform for Highly Regulated Industries with Acquisition of DataOwl

01/20/2021

Channing Martin Jones Appointed CSG's First Chief Diversity and Social Responsibility Officer

01/20/2021

Bouygues Telecom Elected GOLD Winner in CX Paris Awards Using Roojoom's Customer Service Journey Orchestration

01/20/2021

Sylogist Grants Options to CTIO

01/20/2021

Behavox Partners with Red Box to Enhance Value of Voice Data Analytics

01/20/2021

Trigent Nominated for Two Categories at the North American Software Testing Awards 2020

01/20/2021

RingCentral Announces Date of Fourth Quarter 2020 Financial Results Conference Call

01/20/2021

Citizens Financial Group, Inc. Reports Fourth Quarter Net Income of $456 million and EPS of $0.99

01/20/2021

ACDI expande las operaciones de PaperCut a Brasil

01/20/2021

STL delivers a strong third quarter with continued Q-o-Q growth

01/20/2021

Launching Infosys Cortex: AI-First, Cloud-First Customer Engagement Platform, Part of Infosys Cobalt, to Humanize Customer Experience, Empower Agents and Drive Intelligent Operations for Enterprises

01/20/2021

Mindtree Helps Aflac Simplify Claims Experience for Customers

01/20/2021

Reliq Health Technologies, Inc. Announces Launch of Multilingual Interactive Voice Recognition and New Contract in Maryland

01/20/2021

Wiztopic and Euronext Corporate Services Sign a Commercial Partnership

01/20/2021

SoftwareReviews Announces its Customer Relationship Management Emotional Footprint Awards

01/19/2021

Mitto Secures Exclusive A2P SMS Delivery into Emerging Market

01/19/2021

CareXM Announces Acquisition of TouchPointCare

01/19/2021

Equilar Announced Today That It Has Entered Into a Strategic Partnership With Saggezza Inc.

01/19/2021

Sue Barsamian, A Seasoned Industry Leader to Join Five9 as an Independent Board Director

01/19/2021

APITech Announces Technology and Engineering Leadership Positions: Ian Dunn joins as CTO / Chief Technologist, John Tyhacz transitions to Chief Engineer

01/19/2021

Atlantic Broadband Launches Hosted Voice 2.0 for Business

01/19/2021

ZoomInfo Employees Donate More Than $650,000 to Local Nonprofits Through 2020 Winter Donation Drive

01/19/2021

Fuze Appoints Veteran Finance Executive Edward M. Durkin as CFO and Dan MacDonnell as Senior Security Advisor

01/19/2021

Kustomer Debuts Next Generation Chat Platform, Enabling Businesses to Deliver AI-Powered, Personalized Customer Service at Fraction Of The Cost of Phone Support

01/19/2021

FUNDINGO Announces Loan Servicing Solution for Small Construction Lenders

01/19/2021

Private Sector Expects to Lose Control of AI Governance Within Five Years, Says New Study

01/19/2021

Two-Thirds of Small Businesses Conducting Email Marketing Execute Without CRM, Despite Accessible Technology

01/19/2021

Senior Living Communities Gain Opportunity to Increase Occupancy

01/19/2021

ADROSONIC Expands Business in USA, Announces James Oury as Partner Operations at ADROSONIC Inc.

01/19/2021

SMBs Sent 51,273,308 Emails Through Marketing 360® Nurture in 2020

01/19/2021

Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience

01/19/2021

Agiloft Announces Agiloft Contract Lifecycle Management Software on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

01/19/2021

Former DHS Counterterrorism Official Elizabeth Neumann to be featured in Collective[i] Forecast speaker series

01/19/2021

Prioritizing High Value Business Workflows Accelerates Digital Transformation

01/19/2021

Medallia Speech Achieves FedRAMP Authorization, HIPAA Compliance and Now Available in 20 Languages

01/19/2021

BIO-key Partners with Managed Security Service Provider NGEN to Deliver PortalGuard® Identity-as-a-Service (IDaaS) Cloud Solution to Commercial and Government Customers

01/19/2021

Axis Security Sets the Standard for Zero Trust Network Access Market

01/19/2021

Experienced CTIO Joins Sylogist

01/19/2021

DecisionLink Expands Leadership Team to Drive Continued Adoption of ValueCloud® as Industry Standard for Value Management

01/19/2021

Anywhere365® is among the First Global Certified Microsoft Teams Connected Contact Centers

01/19/2021

Boats Group Acquires Boats and Outboards Marketplace and the Boatshop24 Marketplaces

01/19/2021

Latam Gateway to Offer PayPal as a Payment Option for Gamers in Brazil

01/19/2021

Growatt expands its service team in Brazil, building foundation for further growth

01/18/2021

UnifiedCommunications.com 2021 Technology Trends and Themes: Embracing the New Remote and Hybrid Workplace

01/18/2021

mce Appoints Meir Shafran as General Manager of mce North America Operations

01/18/2021

CES 2021 OakMega's Social CRM Helps Reclaim Missing Customer Data, Increasing Customer Lifetime Value by over 50%

01/18/2021

Gotransverse To Explore Future of Recurring Revenue at Monetize Forum 2021

01/18/2021

Experienced CTIO Joins Sylogist

01/18/2021

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