research on Contact Center Solutions technology and deployment strategies.
Although I have taken a bit of liberty with the headline by unofficially calling December 7th "Vanity Day," in actuality, for people interested in obtaining a vanity Toll-Free telephone number, you need to appreciate the importance of the day and act on it.
Afni, a contact center service provider, stated that it managed to realize a lot of benefits by deploying Intradiem's intraday workforce management solutions.
Kenshoo announced that the company has signed new contracts to add call tracking partners for Kenshoo Local Call Conversion Optimization (CCO) solution in a move widen the global footprint for the phone call tracking and optimization resources.
Kalibrr announced that the company was able garner investments from global investors to the extent of $1.9 million to support its debut in the Philippines' BPO sector.
Inspiritec, an Interactive Intelligence customer, case study on how their blind agents use Jaws and our client in a CaaS deployment.
- WEALTHMAKERS.COM: WEALTHMAKERS.COM Issues Research Reports on USAP, SNDK, SFY, MLNK, TEVA, MRH
- Five9 SoCoCare Wins 2013 Cloud Computing Excellence Award
- New High-Performance Digium Telephony Cards Designed for Asterisk Users Now Available at VoIP Supply
- Cosentino Group Optimizes Its Technological Platform With Solutions by Cisco
It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
Ask the Expert
- Interactive Intelligence Reports Third-Quarter 2013 Financial Results
Nov 5, 2013
- Interactive Intelligence to Host "Moving Your Contact Center to the Cloud" Industry Web Event
Nov 4, 2013
- net.America Deploys Interactive Intelligence Cloud Solution for Contact Centers
Oct 31, 2013
- Interactive Intelligence Wins Cloud Computing Excellence Award from TMC
Oct 30, 2013
- Interactive Intelligence Receives Miercom's Performance Verified Certification
Oct 29, 2013