research on Contact Center Solutions technology and deployment strategies.
Editor's Choice
Interactions 13 Keynotes: Lovell, Kranz and Angie Blast Off Event
As previewed in my interview with Interactive Intelligence CMO Joe Staples, the company is holding its Interactions 13 event in its headquarters city of Indianapolis. This is its annual conclave for customers, partners, analysts, consultants and the press. The tag line this year is, "Deliver the Experience," and boy did the event live up to that. The first day literally blasted off with keynote speeches from NASA legends Captain Jim Lovell, who was commander of the famous Apollo 13 flight; Gene …
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05/15/2013
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Lebara Mobile Picks Mindpearl Fiji as Preferred Outsourced Contact Center Partner
Lebara Mobile has selected Mindpearl as its preferred outsource contact center provider. Lebara specializes in delivering high quality but cost-effective international mobile services in seven European countries and Australia.
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06/19/2013
The Importance of Capturing Customer Feedback
Hard data. We love it for its precision, its finality, its adherence to the scientific method. But both quantitative and qualitative metrics are needed when improving the contact center experience because statistical data only goes so far.
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06/19/2013
One-Third of MENA Consumers Make Online Purchases
Middle East E-Commerce Organizations Need Multi-Channel Customer Experience Model to Build Customer Loyalty and Grow Business
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06/19/2013
Al Hamra Village deploys Altitude uCI suite
06/19/2013- MyPhoneClub calls for exceptional customer service with cloud technology from NewVoiceMedia
06/19/2013 - Liquid Leads Offers Quotes on Investor Lists and Sales Leads
06/19/2013 - NEW: Virtual Agent Innovation from Leading Provider, Astute Solutions
06/19/2013
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Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.
Featured Resources
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Part 1: Home Agents: The Big Game Changer [white paper]- Part 2: Leveraging Technology for Remote Agents
[white paper] - Part 3: Next Generation Home Working
[white paper] - Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
[practical guide]
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Press Releases
- Kohl's Selects Interactive Intelligence Cloud Communications Solution
May 17, 2013 - Interactive Intelligence Ranked among Indiana's Best Places to Work
May 10, 2013 - Interactive Intelligence to Host Financial Analyst and Investor Day
May 9, 2013 - Latitude Software, an Interactive Intelligence Company, Releases Major Upgrade to Debt Collection Software
May 8, 2013 - Interactive Intelligence Reports First-Quarter 2013 Financial Results
May 6, 2013
