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Contact Center Featured Articles Industry News
Message Systems Consolidates Global Customer Support
May 09, 2008
Expedient Communications Expands its Pittsburgh Footprint
May 09, 2008
Voxify Awarded Applications Partner of the Year by Genesys …
May 09, 2008
Misys to Deploy Salesforce Customer Portal to 55,000 …
May 09, 2008
Viable Opens Call Center in Maryland to Serve Deaf …
May 09, 2008
Research Finds Technology Consolidation Smart Cost Reduction in Contact …
May 09, 2008
Survey Studies Global Contact Center Performance: Part III
May 09, 2008
The Really Intelligent Customer Front Door
May 08, 2008
Telehealth Contributing to Better Health Care
May 08, 2008
MedSolutions' Call Center Recognized by J.D. Power and …
May 08, 2008
CosmoCall Universe 5.2 Call Center Solution Released by …
May 08, 2008
 
Call Center Workers React To Job Cuts (01/25/2008 -- MERIDEN) Some union members whose AT&T call center jobs will be cut say taking other jobs will result in taking a pay cut.
Jan 25, 2008. 06:48 AM EST
Products Showcase                                                                                    Events       

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Contact Center News
Opinion: Marketing Society -
Customer value is key
 
ERP, CRM, CCM, ETL and many others have conspired to turn us off, especially since the recent acceleration of invention has turned a sprinkling into a downpour.
Virtual call centers driving VoIP adoption
Contact centers are increasingly turning to Voice over Internet Protocol (VoIP) to run their operations, and the ... more
SearchCRM.com, July 24, 2007

CIOs Embrace IP Telephony
IDG Research Services announced the results Tuesday, saying that 63% of respondents plan to deploy an IP PBX within the next 12 months ... more
InformationWeek, July 17, 2007

Contact Center Wish List
Video may have, in the immortal words of The Buggles, killed the radio star. But don't try telling that to call centers managers who ... more
1to1 Magazine, July 9, 2007
Call Center CRM News Blog                                                                                                                                                       Read More Entries
Call Center CRM News
by Tracey E. Schelmetic
Editorial Director, Customer Interaction Solutions
 
Customer Care Blog                                                                                                                                                       Read More Entries
Making Contact
by Patrick Barnard
Assignment Desk Editor 
Interactive Intelligence                             Products / Services Overview                                       Technology Solutions       

Interactive Intelligence Inc. (Nasdaq: ININ) provides the most innovative contact center
and IP telephony products and services available.

Solutions that are modular in nature, built with proven, award-winning products that
push the edge of technology.

Interactive Intelligence Inc.

7601 Interactive Way
Indianapolis, IN 46278
Location Map, Directions and Area Hotels
Phone & Fax +1 317.872.3000

Info@ININ.com
www.ININ.com

Outbound and blended predictive dialing Interaction Dialer

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Organizations face communications
problems unique to the business sectors they're in. Interactive Intelligence understands the challenges of such industries, and has focused on the business drivers behind them to develop solutions for their communication needs.


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