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Contact Center Featured Articles

Industry News

Message Systems Consolidates Global Customer Support
May 09, 2008

Expedient Communications Expands its Pittsburgh Footprint
May 09, 2008

Voxify Awarded Applications Partner of the Year by Genesys …
May 09, 2008

Misys to Deploy Salesforce Customer Portal to 55,000 …
May 09, 2008

Viable Opens Call Center in Maryland to Serve Deaf …
May 09, 2008

Research Finds Technology Consolidation Smart Cost Reduction in Contact …
May 09, 2008

Survey Studies Global Contact Center Performance: Part III
May 09, 2008

The Really Intelligent Customer Front Door
May 08, 2008

Telehealth Contributing to Better Health Care
May 08, 2008

MedSolutions' Call Center Recognized by J.D. Power and …
May 08, 2008

CosmoCall Universe 5.2 Call Center Solution Released by …
May 08, 2008

Past Articles

CGS Sees Increased Demand for its Rapid Project Methodology(TM) Tailored for the BlueCherry(R) Enterprise Suite
5/9/2008 4:43:09 PM

Lucidity Consulting Group Adds Rich Woll as CRM Principal
5/9/2008 3:00:17 PM

Boots Selects Intervoice Speech Self-service for Advantage Loyalty Card
5/9/2008 1:31:17 PM

Call Center Workers React To Job Cuts (01/25/2008 -- MERIDEN) Some union members whose AT&T call center jobs will be cut say taking other jobs will result in taking a pay cut.
Jan 25, 2008. 06:48 AM EST

Products Showcase Events

	Whole Solutions for Business Communications Interactive Intelligence offers proven IP-ready communications solutions for every aspect of business and customer service.		• Weekly Live Web Demos - Contact Center Solutions Every Friday 1:00PM Eastern Enterprise Solutions Every Friday 3:00PM Eastern • Seminars • Web Seminars • Trade Shows
	VONEXUS Enterprise Interaction Center™ 100% Microsoft®- based IP PBX communications. One complete system for the mid-sized enterprise.
	SIP-based outbound and blended predictive dialing Interaction Dialer® and introducing Interaction Gateway™, 2nd Generation

Contact Center News

Opinion: Marketing Society -
Customer value is key
ERP, CRM, CCM, ETL and many others have conspired to turn us off, especially since the recent acceleration of invention has turned a sprinkling into a downpour.

Virtual call centers driving VoIP adoption
Contact centers are increasingly turning to Voice over Internet Protocol (VoIP) to run their operations, and the ... more
SearchCRM.com, July 24, 2007

CIOs Embrace IP Telephony
IDG Research Services announced the results Tuesday, saying that 63% of respondents plan to deploy an IP PBX within the next 12 months ... more
InformationWeek, July 17, 2007

Contact Center Wish List
Video may have, in the immortal words of The Buggles, killed the radio star. But don't try telling that to call centers managers who ... more
1to1 Magazine, July 9, 2007

Call Center CRM News Blog Read More Entries

Call Center CRM News
by Tracey E. Schelmetic
Editorial Director, Customer Interaction Solutions

Customer Care Blog Read More Entries

Making Contact
by Patrick Barnard
Assignment Desk Editor

Microsoft Enters the Contact Center Solutions Market With New Tie-Up with Aspect
_3/27/2008

Aspect Rolls Out UC Strategy
_3/11/2008

Canada Officials Will Need to Plan Carefully to Weather the Coming Storm
_3/4/2008

Skills Shortage in the U.S. Keeps Widening
_2/24/2008

Does God Need a Performance Management Solution Too?
_2/20/2008

Interactive Intelligence Products / Services Overview Technology Solutions

	Interactive Intelligence Inc. (Nasdaq: ININ) provides the most innovative contact center and IP telephony products and services available.
Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology. Interactive Intelligence Inc. 7601 Interactive Way Indianapolis, IN 46278 Location Map, Directions and Area Hotels Phone & Fax +1 317.872.3000 Info@ININ.com www.ININ.com

Outbound and blended predictive dialing Interaction Dialer

Multimedia recording and scoring
Interaction Recorder®

Comprehensive real-time monitoring Interaction Supervisor

Complete Workforce Management Interaction Optimizer™

Hosted Communication Services
Interactive Intelligence Hosted
Communication Services can help
any company to achieve their communication objectives.

Vertical Market Solutions
Organizations face communications
problems unique to the business sectors they're in. Interactive Intelligence understands the challenges of such industries, and has focused on the business drivers behind them to develop solutions for their communication needs.