READ: CONTACT CENTER SOLUTIONS ARTICLES

  • Contact Center Solutions Week in Review: Fonolo, NewVoiceMedia, Verint & More
    The contact center serves on the front line of customer service. Equipped with an arsenal of omni-channel contact center solutions, the space is chock full of innovation pushing the capability of the contact center to deliver on the expectations of even the most demandi…
    8/19/2017
  • Fonolo Call-Back Now Available to Talkdesk Users
    This week, Fonolo announced that its cloud-based call-back solutions are available to Talkdesk-powered contact centers, and are coming soon to AppConnect, Talkdesk's enterprise app store.
    8/17/2017
  • NewVoiceMedia Names New President & COO
    NewVoiceMedia named Dennis Fois President and Chief Operating Officer. With Fois joining the team, he brings with him over 25 years of experience, which he will leverage in his duties of marketing, product marketing and customer success functions.
    8/16/2017
  • Devlin Joins ZOOM International
    Communications industry veteran Bill Devlin has taken over as vice president of worldwide product management at ZOOM International. This news comes less than six months after the call center workforce optimization company named a new CEO - and announced its existing one…
    8/15/2017
  • Credit Card Company Chooses Verint Customer Engagement Solutions
    Today, a leading credit card company announced the implementation of a number of Verint contact center solutions to transform operations and arm agents with a future forward deployment.
    8/14/2017
  • Contact Center Solutions Week in Review: L.L. Bean, GE, JetBlue & More
    The contact center serves on the front line of customer service. Equipped with an arsenal of omni-channel contact center solutions, the space is chock full of innovation pushing the capability of the contact center to deliver on the expectations of even the most demandi…
    8/12/2017
  • JetBlue: Brand New Customer Experience Coming Soon
    Off the top of my head, if asked what industry has the worst customer service, without question number one with a bullet is the Airline industry. This much maligned vertical time after time seems to have a knack of further cementing its poor customer service. This week,…
    8/11/2017
  • GE's AI CX Spinoff Raises $5M
    GE has spun off the customer service machine learning company it bought late last year. The new entity is called SmartAssist.io. And last week the former Wise.io announced it has raised $5 million.
    8/10/2017
  • STARTEK Receives Award for Competitive Strategy Innovation and Leadership
    Frost & Sullivan announced this week that it has recognized STARTEK with the 2017 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Each year, Frost & Sullivan presents this award to the company that it feels has leveraged competi…
    8/10/2017
  • L.L. Bean Bests Amazon's Customer Service
    Prosper Insights & Analytics recently published its latest Customer Service Champions ranking. And, for the third year in a row, L.L. Bean came in at No. 1.
    8/7/2017
  • Contact Center Solutions Week in Review: NewVoiceMedia, NICE, TCN & More
    The contact center serves on the front line of customer service. Equipped with an arsenal of omni-channel contact center solutions, the space is chock full of innovation pushing the capability of the contact center to deliver on the expectations of even the most demandi…
    8/5/2017
Archives