Contact Center Metrics that Matter
Customer Experience: The Journey from Good to Great
Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Vendor
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Contact Center Solutions Featured Article
Verint Award Underscores Importance of Providing Compelling Customer Experience
Verient award for best practices in APAC by Frost & Sullivan highlights importance of customer experience globally.
Upstream Works for Finesse Recognized with UC Quality and Innovation Award
Upstream Works for Finesse wins TMC Labs award for unified communications (UC) innovation.
The Philippines to Remain Dominant even as Omnichannel Experiences become Critical
Frost & Sullivan highlights why momentum and talent will keep The Philippines dominant outsourcer.
Intercom's New Message Goals Email Marketing Tool
Outbound contact centers enhanced tracking of email remains critical for enhancing the customer experience.
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Whitepaper: Using a Multichannel Strategy to Deliver an Exceptional Customer Service
As a consumer, the experience of going to a website or a local store to buy a product should not be trivial. A consumer should be able to buy a product and expect the service they need at the store, on a website, or by contacting the call center.
Product Demo: Customer Interaction Center (CIC)
Want to make your business really stand out? Watch this demo and find out how you can turn customer service into a competitive weapon.
Practical Guide: A Practical Guide to Skills-based Routing
It's not uncommon for an organization to implement technology without understanding if, or how, that technology applies to their line of business.
On-Demand Webinar: What's New for Contact Centers in 2015 and Why it Matters
Contact center technology to deliver a better customer experience is a constant evolution. But as the evolution goes, whatever solutions were hot yesterday are old news today.
Case Study: Philips
The hospital imaging centers that purchase systems from Philips have always needed to make the most of their investments by keep ing downtime to a minimum.
Contact Center Solutions Industry News
ELEAD1ONE Integrates with Superior Integrated Solutions
The End of Awkward Gifting: Achor Technologies Begins Development of Giftwish™ Box
Interactive Intelligence Named Market Leader in Ovum's Multichannel Cloud Contact Center Report
Freeman Announces Appointment Of Chief Digital Officer
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