• Zendesk and Ozonetel Launch Cloud Communications Partnership
    Cloud communications firm Ozonetel, has announced its partnership with Zendesk, a cloud-based customer service software organization.
  • Anniston Alabama Home to New viiz Call Center
    viiz communications announced the opening of its new call center, located in Anniston, Alabama. The employees at this center will assist viiz customers with Emergency Services, Operator Services, Directory Assistance, Message Relay Services, IP Relay Service, VoIP 911 S…
  • CenturionCARES Releases Upgraded CARES 14.0
    Call centers face many challenges from high attrition rates to scheduling issues to stress put on ill-educated agents. That is where Florida-based CenturionCARES has come in to relieve some of the burden call centers experience.
  • Survey: Most Customers Uncomfortable with Chatbots
    A recent Kantar TNS survey indicates consumers do not have a high comfort level with chatbots. But AI, automated customer service, chatbots, and connected devices are the wave of the future.
  • IVR and Speech Recognition Design Training Added to the ITEXPO Program in Florida
    TMC, Enterprise Integration Group and GM Voices announced an IVR and Speech Recognition Training course as a part of ITEXPO being held February 13-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
  • Contact Center Solutions Week in Review: NICE inContact, SAP Hybris, and More
    Contact Center Solutions never fails to be filled with news and announcements. Aspect Software won an award while NICE inContact named Dizzion the newest DEVone member. In case you missed any of the week's news, we have got you covered right here in the Contact Center S…
  • Study Illustrates SAP Hybris Returns
    Businesses using the cloud-based SAP Hybris solution for sales and service see ROI within three years. This is according new research by Forrester Consulting. SAP Hybrid commissioned that research.
  • NICE inContact Names Dizzion Newest DEVone Member
    NICE announced the newest member of the NICE inContact DEVone development program this week, as the DaaS company Dizzion joins the CXexchange. With the addition of Dizzion, users gain access to not just virtual desktops, but other cloud solutions as well, like applicati…
  • Aspect Asia Pacific Market Leader for Sixth Year Running
    Today, Frost & Sullivan announced Aspect Software is the recipient of the 2017 Frost & Sullivan Asia pacific Outbound Systems Market Share Leadership Award for the sixth consecutive year. From workforce optimization to self-service solutions and fully-integrated consume…
  • Contact Center Solutions Week in Review: Solvvy, Pegasystems, and More
    The Contact Center Solutions Community was brimming with news this week. Solvvy raised $12 million to fix the customer service industry while Pegasystems is using AI to enhance efficiency. But, that was just the tip of the iceberg. In case you missed anything, we have y…
  • KIVA Announces New Hosted uCC for Contact Centers
    KIVA Group, an omni-channel CEM/CRM software provider to financial institutions, announced its hosted Respect unified Communication Center (uCC) offering. Available to all credit unions and banks, the new inbound service solution can be deployed as a completely new agen…