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The Contact Center Solutions Global Online Community, Sponsored by Interactive
Intelligence,
is designed to serve as the industry's premier resource
for information and research on Contact Center Solutions technology and deployment strategies.ININ Recent Press Releases
Contact Center Solutions News
Sistema Shyam TeleServices launches services in Bihar07/03/2009
Ciber wins contract with Ohio University to create student information system07/03/2009
SCIC Issues Tips For Buying Automobile Service Contracts and Avoiding Scams07/03/2009
Scammers turning to auto warranties for profit07/03/2009
Research and Markets: FACET (Foodservice Annual Count and Expenditures Tracking) Country Report Russia 200807/03/2009
Research and Markets: FACET (Foodservice Annual Count and Expenditures Tracking) Country Report Slovakia 200807/03/2009
Research and Markets: FACET (Foodservice Annual Count and Expenditures Tracking) Country Report Slovenia 200807/03/2009
Research and Markets: FACET (Foodservice Annual Count and Expenditures Tracking) Country Report Moldova 200807/03/2009
Contact Centre Featured Articles
Scottish Contact Center Market Continues to Grow05/11/2009
Interactive Intelligence Reports First Quarter Results04/27/2009
Avaya's UC and Contact Centre Solutions Help Saudi Airlines Reduce Operating Costs04/20/2009
Interactive Intelligence Set to Launch Roadshow04/16/2009
IPscape Deploys IP Communications Platform for Australian Call Centre04/08/2009
New Client-Needs-Focused U.K. CRM Consultancy Launched04/06/2009
BGL Group Chooses Chloride Systems to Maintain Uninterrupted Customer Service03/30/2009
Pethealth Selects MTS Allstream for Web-Based Management03/25/2009
Weekly Live Demo Events
Contact Center Solutions Featured Articles
How to Focus Instead of Flounder in Trying Times07/02/2009
Are You a Caregiver? How to Reduce the Stress in Your Life and Find Focus at Work07/02/2009
CIBER Awarded 20-month Contract with Ohio University07/01/2009
Verint Witness Rakes Up Awards for its Impact 360 Workforce Optimization Suite07/01/2009
CSG Recognized for Growth in Contact Center Business07/01/2009
Validus to Deliver Power Infrastructure to Data Center in Syracuse University06/30/2009
CRMfusion Releases Duplication Prevention Software for Salesforce CRM06/30/2009
Stream Global Services Joins OpenSpan BPO Services Partner Program06/30/2009
New Training Program for End Users Announced by Calabrio06/30/2009
OYO Geospace Achieves Real-Time Inventory Visibility with DSI06/30/2009
Marquette Group Selects Microsoft Dynamics CRM06/30/2009
AIS Implements Gearworks' Mobile WMS in Michigan06/29/2009
Contact Center Solutions WhitePapers
Sitel Positive About Future in Challenging Economy03/04/2009
IPCC Market Finishes 2008 Strong, Expects Slower Growth in 200901/05/2009
InsideView Wins Beagle Research Group's 2008 WizKid Award04/15/2008
Study Shows Chinese Consumers Positive Attitude Toward Contact Centers01/30/2008
Ten Points to Consider Before Establishing Offshore Contact Center Operations11/07/2006
Customer and Private Data Protection Strategies: the Application Security Benchmark10/31/2006
Aberdeen Study Finds Effective IT Outsourcing Requires Oversight08/17/2006
Interested in Mobile CRM? Take the Aberdeen Survey!08/03/2006
Unified Telecommunications Model White Paper: Communications Servers and Contact Distribution Systems05/26/2006
Evaluating Maturity in Contact Centers: A Performance Management Research Study04/06/2006
Voice over IP (VoIP)/SIP Infrastructure Considerations for the Interaction Center Platform04/06/2006
Security Considerations: For an IP PBX and Contact Center Application Server CIC Version 2.404/06/2006