• Great Wolf Resorts Deploys Interactions IVA
    Great Wolf Resorts is deploying Interactions' Intelligent Virtual Assistants (IVA) solution to assist with guest pre-arrival to create the ultimate in customer experience delivery.
  • Great Customer Service Breeds Brand Loyalty
    IDC and LogMeIn conducted a study and learned what gained brand loyalty: level of customer service.
  • MiFID II Compliance is Quite NICE
    Today, NICE unveiled the Automated Voice Trade Communication and Recording System Health Check capabilities as part of the NICE COMPASS suite. The NICE solution promises to replace time-consuming and error-prone manual process with automation to drive efficiency and com…
  • The Chatbots are Here!
    This week, eXalt Solutions unveiled its new chatbot interface for its Knowledge Work-as-a-Service platform, promising to provide a rich, contextual experience whether independently or web-form-based.
  • IMImobile Brings Omnichannel Chat to CXexchange
    IMImobile's omnichannel chat technology is now available on NICE inContact's CXexchange marketplace.
  • Contact Center Solutions Week in Review: SmartAction, Mitel, and More
    Contact Center Solutions has had a fruitful week with SmartAction added to CXexchange and Mitel promoting machine-to-person communications. In an ever-changing community, it is easy to miss breaking news which is why this is the perfect time to present the Contact Cente…
  • Aspect Calls for Open Lines of Communication
    Megan Butler, a Director at the Financial Conduct Authority (FCA), while speaking at the ICI Conference earlier this week, proclaimed that far too many financial services firms and banks across the pond are not reporting all successful cyber-attacks. Slightly scary? Jus…
  • Mitel Survey Promotes Machine-to-Person Communications
    Mitel survey: Seven in 10 believe machine-to-person communications can increase responsiveness and problem resolution.
  • Enghouse Interactive Unveils TouchPoint Agent
    Today, Enghouse Interactive announced the release of TouchPoint Agent, a contact center offering for Microsoft Office 365 and Skype for Business Online. The serverless, lightweight application comes equipped with real-time dashboards, visual reporting, skills-based rout…
  • SmartAction Added to CXexchange
    This week, NICE inContact announced the newest member of the CXexchange Marketplace, SmartAction. The provider of artificial intelligence-powered self-service solutions joins one of the most comprehensive markets of customer service tools.
  • Contact Center Solutions Week in Review: Malindo, Convergys, and More
    The Contact Center Solutions Community was all over the map this week. From contact centers leveraging Amazon Echo and Google Home to Malindo Air upgrading to an omnichannel contact center solution via Aspect Software, it was quite a fruitful and informative week. Here …