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Welcome to the Contact Center Solutions Community. The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and
research on Contact Center Solutions technology and deployment strategies.

Editor's Choice

Doing Well by Doing Good - the Interactive Intelligence Goat Program

We live in a cynical world. The motivations of people and companies tend to get tremendous scrutiny. However, in the case of the Interactive Intelligence Goat Program, done in conjunction with international charity Oxfam, there is nothing to be cynical about. [ Read More ]
01/24/2012

Pinnacle Capital Mortgage Selects Retarus Faxolution for Desktops

Retarus Inc., a global provider of professional messaging solutions, recently announced that Retarus Faxolution for Desktops will meet the faxing requirements of Pinnacle Capital Mortgage, a key financial provider for the Western United States. [ Read More ]
01/27/2012

Understanding Customer Expectations is the Key to Driving Brand Growth

The Loyalty Marketing Association's Loyalty 360 think tank has coined a new term that it says is crucial to the growth of brand retailers. "Expectation matching," according to spokesmen, is the ability of brands to create loyalty and engagement with their customers by engaging in an active dialogue about customers' sometimes disparate expectations. [ Read More ]
01/27/2012

Xerox to Build New 500 Seat Call Center in New York State

Multinational office equipment company Xerox has finalized plans to build a new call center in Webster, New York. The facility, once completed, will employ up to 500 people. New York's Governor Andrew Cuomo made the announcement and indicated that the state has negotiated with Xerox to finalize terms for the new call center. [ Read More ]
01/27/2012

A Real Contact Center Solution - No Need for a Missing Lync

In preparation for ITEXPO East next week in Miami, I created a list of things to see. At the top is kicking the tires of Interactive Intelligence's integration of its Interaction Client.NET Edition with MicrosoftLync Server 2010. This integration was a key part of the company's release of CIC 4.0 for its flagship Customer Interaction Center (CIC) all-in-one IP communications software suite in late November. Why you ask? Read on. Hopefully you will put it on your list of things to see as well… [ Read More ]
01/26/2012


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    Contact Center Solutions eBook
    In this e-book from Interactive Intelligence, you'll learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Here we've compiled a selection of the top news stories, features, white papers, case studies, podcasts ...

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