Contact Center Solutions

Interactive Intelligence, One of the Best Places to Work in Indiana

We in the U.S. know from hard facts the challenges confronting the "Rust Belt" states of Ohio, Indiana, Illinois, Michigan and Wisconsin. They all for a variety of reasons saw their industrial bases decimated and have struggled to find their economic bearings. [ Read More ]
05/15/2012

LivePerson Receives 2012 CRM Excellence Award from CIS Magazine

Commitment to customers and clients and expanding customer relationships lay the foundation for success, and LivePerson, Inc. was honored with Customer Interaction Solutions 2012 CRM Excellence Award from TMC for its effort to improve customer experience with LP Chat. "We are honored to be recognized by Customer Interaction Solutions for the value that our technology provides to our customers' relationships and ultimately their businesses," Robert LoCascio, founder and CEO at LivePerson, sai… [ Read More ]
05/15/2012

Customer Interactions Solutions Magazine Honors 24-7 Intouch as Top Teleservices Provider

Canadian teleservices provider 24-7 Intouch was once again named to Customer Interactions Solutions Magazine's 27th Annual top 50 Teleservices Ranking list. The company ranked fifth in the Interactive category this year after earning the eighth slot in 2011 and the 31st ranking in 2010. 24-7 Intouch also placed fifth as an International Outbound and seventh as a National Inbound provider. [ Read More ]
05/15/2012

Domino's Pizza: Powered by the Cloud

Domino's Pizza is on top of the pizza-delivery market in the UK and other parts of Europe, with over 720 stores across the UK, Republic of Ireland and Germany. Such popular and relied upon businesses need a solid, effective solution to communicating with customers and taking phone-in orders - traditional telecom solutions just don't cut it. [ Read More ]
05/15/2012

Logicalware Offers Help Desk Solutions to Growing Businesses

One of Europe's fastest growing online beauty retailers has selected a new customer service solution to help them handle incoming e-mails. [ Read More ]
05/15/2012

Altitude Software Makes a New Scandinavian Deal

Today the management of Altitude Software, a company that specializes in developing software products for contact centers around the world, has announced a new partnership. The company has begun to deliver cloud contact services to a client in Scandinavia. The contract came about after a new acquisition. When a Sweden-based Software-as-a-Service provider was bought out by a group of private investors, they decided to bring in Altitude Software to help smooth over some of the rough spots. [ Read More ]
05/15/2012

eBizNET Solutions, SPS Commerce Provide an Integrated Platform for Supply Chain Solutions

Retail supply chain and distribution is a complex process. To survive in such a competitive market, retail stores need to get the right goods at the right price and at the right place with the best possible logistics processes. [ Read More ]
05/15/2012

Facebook-Freshdesk Integration Sharpens Facebook's Customer Service Management Features

If you're a company with a brand-new Facebook page and you're nervous about administering it and keeping up with the volume and type of customer contact you're going to get, Facebook may be able to help you. TechCrunch is reporting today that Facebook is integrating a new feature from startup Freshdesk into its features. [ Read More ]
05/15/2012

OAISYS Broadens Spectrum of Contact Center Recording Deployment Options

While the way companies and customers can interact today has multiplied in recent years - almost to a dizzying degree - call center solutions haven't been as quick to catch up. Many contact center technology companies are moving forward to address the gap, helping call centers remain relevant to today's customer and the way their own organizations communicate. [ Read More ]
05/15/2012

Rising Trend of 'Unsourcing' Could Cripple Call Center Outsourcing Industry

According to a recent article from the Costa Rica Star, countries like Costa Rica, the Philippines and India, which rely heavily on call centers to fuel their economies, could be in trouble from an "army of unpaid workers." A new trend called "unsourcing" refers to customers creating a sort of peer-to-peer help center for solving issues with products and services, and could do exactly that. [ Read More ]
05/14/2012