Genesys Adds Features to Contact Center Solution
Genesys used Enterprise Connect to unveil new product features for its contact center solutions.
Contact Centers Should Shoot for Success in Customer Experience Game
Contact centers can learn some valuable lessons about agent coaching and preparedness from the March Madness basketball tournament.
Aspect Software Named 'Best of the Best' Professional Service Organization
Aspect Software was just recognized by SPI Research as a "Best of the Best" Professional Service Organization, which is given to companies for bottom line financial results, including profit margins and leadership metrics and comprehensive performance
Head Germany GmbH Deploys Avaya's Contact Center Solutions
Head Germany GmbH is going to deploy Avaya IP Office and Avaya Customer Engagement to access contact center solutions that will improve customer engagement, increase productivity and lower response times.
Enghouse Interactive Introduces New Contact Center Solution
Enghouse Interactive has launched its newest contact center solution: QMS 7.0
8x8 Adds Features to Simplify Cloud Contact Center Adoption
8x8 has introduced new Virtual Contact Center Editions along with implementation packages to simplify cloud contact center adoption for organizations with different customer requirements.
OpenMethods and Next Caller Partner for New Contact Center Solutions
OpenMethods and Next Caller have announced an integration partnership that will allow operators to automate the identification and authentication of up to 80 percent of inbound calls.
Contact Center Solutions Week in Review: VHT, Enghouse, TAS United
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization and more.
WEM: The Answer for Hundreds of Desperate Contact Centers
Plagued by churn, absenteeism and declining CX standards, contact centers across the world are currently facing a series of challenges unprecedented in the 50-year history of the industry.