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The Contact Center Solutions Global Online Community, Sponsored by Interactive
Intelligence,
is designed to serve as the industry's premier resource
for information and research on Contact Center Solutions technology and deployment strategies.Contact Center Solutions News
Sendside Sales Applications Now Carried on Salesforce.com11/20/2009
Prescription Solutions Gets 2009 ASTD BEST, eHealthcare Leadership and MarCom Awards11/20/2009
Vodafone Turkey Gets 'Best Call Center Technology Solution' Award11/20/2009
Ketchum D.C. Announces Digital Strategy and Consumer Health Client Service Senior Hires11/20/2009
ININ Recent Press Releases
Contact Center Solutions Featured Articles
Varicent Software Has Strong Performance in Q311/19/2009
QlikView Analytics Provides Point and Click Analysis to Salesforce CRM Users11/19/2009
Survey Reveals Poor Customer Service Costs $338.5 Billion Per Year11/19/2009
ClickFox Signs Contract with International Wireless Provider11/19/2009
Salesforce.com Users Select WebEx Integration Widget as 'Dream Widget'11/18/2009
Web.com Introduces Customer Calls Center Services for SMBs11/18/2009
Keynote to Monitor Retailers During 2009 Online Holiday Shopping Season11/18/2009
Corizon Study Measures Customer Preferences in Contact Centers11/17/2009
Create Social Media Guidelines to Reach Your Customer11/17/2009
Intuit's New Customer Manager Lets Small Businesses Focus on Customers11/17/2009
HyperQuality Improves Customer Service for WildBlue Communications11/17/2009
Kadient Sales Playbooks Now Adds Oracle CRM On Demand11/16/2009
Mansion Uses RightNow CX to Enhance Contact Center Service, Marketing Campaign Performance11/16/2009
Contact Centre Featured Articles
Global Capacity Wins Network Optimization Contract in Europe11/19/2009
Genesys Helps Citizen Services in Barcelona City through Communication Channels11/19/2009
Motivating Your Millennial Sales Force11/13/2009
Contact Center Outsourcing: Converging on Customer Value11/10/2009
Verizon FiOS Updates In-Home Agent for Users10/22/2009
Convergys Named Recognized Innovator by Technology Service and Support Associations10/22/2009
BCA Invests in Customer Call Centre Expansion10/20/2009
Interop Technologies Launches SCOPE Device Management System10/15/2009
Keeping Customers Loyal: The Human Side of Doing Business10/13/2009
Panviva Presents Free Webinar on Improving First Contact Resolution in Contact Centers10/12/2009
Ignify Launches Enhanced Contact Center Platform10/08/2009
Noble Systems Celebrates 20 Years of Success in Contact Center Industry10/08/2009
Contact Centers to Face Challenges Once Recessions Ends, Says CCA10/06/2009
inContact's to Collaborate with Salesforce.com for Claims Industry10/06/2009
Weekly Live Demo Events
Contact Center Solutions WhitePapers
NextIO Enters into Agreement with Avnet Technology Solutions07/27/2009
GDCM Releases nlyte 5.1 Data Center Performance Management Suite07/27/2009
Netarx Provides Management Services to Global Access Point Data Centers07/22/2009
Sitel Positive About Future in Challenging Economy03/04/2009
IPCC Market Finishes 2008 Strong, Expects Slower Growth in 200901/05/2009
InsideView Wins Beagle Research Group's 2008 WizKid Award04/15/2008
Study Shows Chinese Consumers Positive Attitude Toward Contact Centers01/30/2008
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