• Vonage Says CX Cloud For All
    This week, Vonage expanded its contact center presence, making Vonage CX One Cloud available to organizations leveraging Vonage Business Cloud - the cloud communications provider's unified communications platform. From workforce optimization to enhanced self-service cap…
  • AI Helps With Customer Service
    Customer service and AI are a match made in heaven.
  • Comm100 Launches AI Chatbot, Expands N.Am. Effort
    Comm100's new chatbot employs AI and natural language processing (text-based, not audio) to understand and respond to customer intents without being programmed for them.
  • Real Customers, Artificial Intelligence: Transforming the Digital Support Experience
    The rise of the digital enterprise and on-demand economy has borne a new wave of B2B customer - one that must become agile to remain competitive. And the direction provided in software support must reflect that.
  • Deskforce Brings Voice to Zoho CRM
    Deskforce and Zoho have come together to deliver a new integrated solution called the Deskforce Extension for Zoho. Available now in the Zoho Marketplace, it brings Deskforce's CloudPBX platform into the Zoho CRM platform.
  • Telzio Transcends VoIP Transition
    Telzio announced Telzio Webphone, leveraging WebRTC to enable users real time communications via an endpoint of their choosing. Because it's WebRTC-based, there is no software to install, while still providing a feature-rich contact center solution.
  • Ventana Research Reveals Cloud Contact Center Leaders
    Today, Ventana Research revealed the results of the Inaugural Value Index for Contact Centers in the Cloud, spotlighting Aspect Software. The cloud contact center solution provider earned top marks in TCO/ROI, in addition to second overall honors, ranking in the top thr…
  • CallMiner Unveils New and Improved Eureka Coach
    This week, CallMiner unveiled the newest release of Eureka Coach, its agent management platform. The cloud-powered contact center solution leverages CallMiner Eureka speech analytics to deliver objective scoring, then automates performance feedback and rapidly shares re…
  • VoiceBase Venture Redefines R & D
    VoiceBase announced a partnership with the University of Sheffield to create the Centre for Speech & Language Technology. Led by the VoiceBase team and speech & audio technology professor Thomas Hais it will serve to drive development in machine learning and artificial …
  • Aspect Unwraps CXP 18
    Today, Aspect Software took the wrapping off of the PCI II compliant Aspect CXP 18 at ICMI Contact Center Expo. The new release is aimed at empowering developers with tools necessary to create a robust self-service customer service solution capable of supporting the dem…
  • Aspect Awards Trends Top Honors
    Aspect Software recently honored its partners, spotlighting Trends as 2017 Worldwide Partner of the Year Award as well as the New Logo Sales Award. Trends separated from the pack with a strong record of sales growth and exceptional service.