Contact Center Solutions

Pinnacle Capital Mortgage Selects Retarus Faxolution for Desktops

Retarus Inc., a global provider of professional messaging solutions, recently announced that Retarus Faxolution for Desktops will meet the faxing requirements of Pinnacle Capital Mortgage, a key financial provider for the Western United States. [ Read More ]
01/27/2012

Understanding Customer Expectations is the Key to Driving Brand Growth

The Loyalty Marketing Association's Loyalty 360 think tank has coined a new term that it says is crucial to the growth of brand retailers. "Expectation matching," according to spokesmen, is the ability of brands to create loyalty and engagement with their customers by engaging in an active dialogue about customers' sometimes disparate expectations. [ Read More ]
01/27/2012

Xerox to Build New 500 Seat Call Center in New York State

Multinational office equipment company Xerox has finalized plans to build a new call center in Webster, New York. The facility, once completed, will employ up to 500 people. New York's Governor Andrew Cuomo made the announcement and indicated that the state has negotiated with Xerox to finalize terms for the new call center. [ Read More ]
01/27/2012

A Real Contact Center Solution - No Need for a Missing Lync

In preparation for ITEXPO East next week in Miami, I created a list of things to see. At the top is kicking the tires of Interactive Intelligence's integration of its Interaction Client.NET Edition with MicrosoftLync Server 2010. This integration was a key part of the company's release of CIC 4.0 for its flagship Customer Interaction Center (CIC) all-in-one IP communications software suite in late November. Why you ask? Read on. Hopefully you will put it on your list of things to see as well… [ Read More ]
01/26/2012