research on Contact Center Solutions technology and deployment strategies.
Editor's Choice
Interactive Intelligence Introduces Mobile Customer Service Solution
Everyone is talking about improving the customer experience. Let's face it - without customers, your enterprise cannot experience revenue and profitability growth. "Solutions" to improve customer experiences are blossoming like desert plants after a rain storm.
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05/07/2012
Interactive Intelligence, One of the Best Places to Work in Indiana
We in the U.S. know from hard facts the challenges confronting the "Rust Belt" states of Ohio, Indiana, Illinois, Michigan and Wisconsin. They all for a variety of reasons saw their industrial bases decimated and have struggled to find their economic bearings.
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05/15/2012
LivePerson Receives 2012 CRM Excellence Award from CIS Magazine
Commitment to customers and clients and expanding customer relationships lay the foundation for success, and LivePerson, Inc. was honored with Customer Interaction Solutions 2012 CRM Excellence Award from TMC for its effort to improve customer experience with LP Chat.
"We are honored to be recognized by Customer Interaction Solutions for the value that our technology provides to our customers' relationships and ultimately their businesses," Robert LoCascio, founder and CEO at LivePerson, sai…
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05/15/2012
Customer Interactions Solutions Magazine Honors 24-7 Intouch as Top Teleservices Provider
Canadian teleservices provider 24-7 Intouch was once again named to Customer Interactions Solutions Magazine's 27th Annual top 50 Teleservices Ranking list. The company ranked fifth in the Interactive category this year after earning the eighth slot in 2011 and the 31st ranking in 2010.
24-7 Intouch also placed fifth as an International Outbound and seventh as a National Inbound provider.
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05/15/2012
Domino's Pizza: Powered by the Cloud
Domino's Pizza is on top of the pizza-delivery market in the UK and other parts of Europe, with over 720 stores across the UK, Republic of Ireland and Germany. Such popular and relied upon businesses need a solid, effective solution to communicating with customers and taking phone-in orders - traditional telecom solutions just don't cut it.
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05/15/2012
Logicalware Offers Help Desk Solutions to Growing Businesses
One of Europe's fastest growing online beauty retailers has selected a new customer service solution to help them handle incoming e-mails.
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05/15/2012
Altitude Software Makes a New Scandinavian Deal
Today the management of Altitude Software, a company that specializes in developing software products for contact centers around the world, has announced a new partnership. The company has begun to deliver cloud contact services to a client in Scandinavia. The contract came about after a new acquisition. When a Sweden-based Software-as-a-Service provider was bought out by a group of private investors, they decided to bring in Altitude Software to help smooth over some of the rough spots.
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05/15/2012
eBizNET Solutions, SPS Commerce Provide an Integrated Platform for Supply Chain Solutions
Retail supply chain and distribution is a complex process. To survive in such a competitive market, retail stores need to get the right goods at the right price and at the right place with the best possible logistics processes.
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05/15/2012
Facebook-Freshdesk Integration Sharpens Facebook's Customer Service Management Features
If you're a company with a brand-new Facebook page and you're nervous about administering it and keeping up with the volume and type of customer contact you're going to get, Facebook may be able to help you. TechCrunch is reporting today that Facebook is integrating a new feature from startup Freshdesk into its features.
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05/15/2012
OAISYS Broadens Spectrum of Contact Center Recording Deployment Options
While the way companies and customers can interact today has multiplied in recent years - almost to a dizzying degree - call center solutions haven't been as quick to catch up. Many contact center technology companies are moving forward to address the gap, helping call centers remain relevant to today's customer and the way their own organizations communicate.
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05/15/2012
Rising Trend of 'Unsourcing' Could Cripple Call Center Outsourcing Industry
According to a recent article from the Costa Rica Star, countries like Costa Rica, the Philippines and India, which rely heavily on call centers to fuel their economies, could be in trouble from an "army of unpaid workers." A new trend called "unsourcing" refers to customers creating a sort of peer-to-peer help center for solving issues with products and services, and could do exactly that.
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05/14/2012
VOXDATA Solutions Chooses Interactive Intelligence as its Communication Solution
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05/09/2012
Interactive Intelligence Makes Key Appointment in Australia-New Zealand Operations
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04/17/2012
Cisco Awards Cisco Unified Contact Centre Enterprise Authorised Technology Provider Status to Intact Integrated Services
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04/16/2012
Altitude Software Offers Afro Asian Assistance, Unique Contact Center
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04/13/2012
U.K. Utilities Struggling to Keep Customers Happy
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04/13/2012
Drishti Collaborates with PRTA, Expands in Australia
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04/04/2012
BUYINS.NET: Market Maker Surveillance Report. CL, HBAN, VZ, ORCL, GRPN, GWBU, Bullishly Biased Price Friction For Tuesday, May 15th 2012
OHP dispatch seeks home
Allied Electronics Ranks #129 out of Top 500 E-Retailers
BUYINS.NET: Market Maker Surveillance Report. C, BAC, UBS, CX, YHOO, MSFT, Bearishly Biased Price Friction For Tuesday, May 15th 2012
BRIEF: Agero expands in Clarksville
More of Maine's 911 cellphone calls to be routed to local police agencies, saving precious seconds
Beazley Launches Data Breach Protection Solution for Small Firms
IBM: Costa Rica Delivery Center Opens
Pros to Highlight Price and Margin Management Solutions at Annual Sapphire Now
Liberty Dental Plan Rolls Out Mobile App
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Press Releases
Interactive Intelligence to Announce First-Quarter 2012 Financial Results
4/16/2012
Interactive Intelligence to Host Cloud-based Communications Industry Web Event
4/12/2012
Interactive Intelligence Opens West Lafayette Training Center for Purdue Computer Students
4/10/2012
Interactive Intelligence Announces Keynote Speakers for Interactions 2012
4/9/2012















