With over 20 years experience in outsourced business services and information technology including a past role as partner at Accenture with a specialty in CRM and call centers, and as manager of 14+ outsourcing vendors for AT&T, Glenn Dispenziere offers significant expertise in business process outsourcing and innovation. With North American offices out of Scottsdale, Arizona eTelecare is a leading provider of business process outsourcing (BPO) focusing on the more complex segments of customer-care services.