Contact Center Solutions Featured Article

CCaaS on Display at Channel Partners

April 11, 2019

Innovation is happening all around, but the cloud is serving as impetus to a new generation of contact center solutions supporting the omnichannel demands of today’s always-on, always-plugged-in omnichannel customer.

This week, Channel Partners provided the stage for CoreDial to put omnichanel on display. Demonstrations of the CoreNexa contact center solution will be taking place in booth #545 for the entirety of the event.

CoreNexa touts future-forward, omnichannel functionality, providing intelligent call routing, IVR, voice and web chat, call analytics, presence management as well as robust engagement and reporting tools to enhance team effectiveness. Whether they are in the field or the contact center, agents are armed with a tool designed to support specific organizational needs.

“The CoreNexa Contact Center is a compelling asset that gives MSPs, VARs, and solution providers an effective path to market, resulting in expanded market share, increased revenues, and greater customer loyalty,” said Alan Rihm, CoreDial’s chief executive officer. “We look forward to engaging with attendees at the Channel Partners Expo. This event allows us to spend time with our partners and have a meaningful dialog with them while we demonstrate CoreNexa Contact Center. It’s the ideal venue to show the channel how they can add value and a competitive edge to their offerings with a comprehensive customer engagement solution.”

What’s in your contact center?

Edited by Maurice Nagle