Feature Articles

Interactive Intelligence Customer Interaction Center (CIC)4.0 achieves Oracle Validated Integration with Oracle Cloud Service.

E-commerce is the new threshold for every company because of the many benefits that it offers. These online transactions are not restricted by geographical boundaries, which means companies that use e-commerce have a worldwide audience. They can sell their products to any person living in any part of the world without any kind of growth inhibitor, so the opportunities are almost endless. Moreover, the setting up and maintenance costs go down, so companies can use the additional resources to interact better with customers. Due to these reasons, more and more companies want to enhance their online presence.

Radish Systems, a provider of mobility solutions for customer service, announced the availability of the ChoiceView Voice with Visuals capability on Avaya Portal platform, including the Avaya Voice and Aura Experience portals.

OAISYS, a provider of business call recording and contact center management solutions, recently showcased the latest enhancements to its Talkument and Tracer software solutions, including its speech search functionality. OAISYS' Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.

Broadvox Hosted Communications combines various collaboration and messaging services to connect businesses, employees and customers effectively and powerfully. It offers the dual benefit of cost savings via hosted voice and productivity power of unified communications.

Innovaro, Inc. recently announced that International Turnkey Systems Group (ITS) has signed an agreement to become a LaunchPad Listen user.

Calabrio ONE Workforce Optimization Suite enahced to promote multi-channel analyses in contact centers.

Coveo cloud-based solutions helps EXFO provide enhanced customer expereinces.