Broadvox Hosted Communications combines various collaboration and messaging services to connect businesses, employees and customers effectively and powerfully. It offers the dual benefit of cost savings via hosted voice and productivity power of unified communications.
In an effort to ensure that all its partners and customers of all sizes also experience the benefits of its hosted communications suite, Broadvox launched a call center service that is considered as an extension of the hosted communication solution.
Broadvox Hosted Communications is flexible and scales easily keeping pace with the company’s growth. It affords inexpensive communication features that work seamlessly across different devices and locations.
The new call center solutions can be customized to meet specific business calling needs. Hence, call centers, in-house customer service centers and small businesses that need to distribute calls to workgroups will all be able to take advantage of the solutions.
Companies will have an opportunity to integrate their core telephony and collaboration services with the added ability to intelligently routing and distributing calls. The Broadvox Call Center service allows Broadvox partners and customers to leverage hosted call center services and automatic call distribution (ACD) functionality, which is expected to complement a customer's hosted voice services.
“Ultimately, every business customer can benefit from the Broadvox Call Center solution,” said Mike Gruszka, director of product management at Broadvox.
More importantly perhaps, the call center application will ensure that customers and partners receive the benefits of a hosted virtual call center service, without expending capital or buying on-site equipment. Working flexibility for agents and remote monitoring, and even mobile integration are also expected to be on the cards. Application upgrades and updates will be handled by Broadvox.
Broadvox Call Center is thus an important component of the Broadvox unified communications solution, and has been designed specifically to meet the performance and reliability standards call center customers’ demand.