Contact Centre Featured Article

February 23, 2012

ProtoCall One Unveils Demonstration Facility for Contact Center Managers

By Anuradha Shukla

TMCnet Contributor

ProtoCall One has unveiled a new facility in its Buckinghamshire UK headquarters. This new facility will demonstrate how G-Cloud Genesys Software as a Service (SaaS (News - Alert)) can help contact center leaders to deliver exceptional customer experience, improve workforce effectiveness, increase customer loyalty and reduce future operating costs.

ProtoCall One delivers innovative contact center solutions and services. The company specializes in Genesys (News - Alert), and claims that its ProtoCall One’s G-Cloud is the UK’s first and only Software as a Service delivering the Genesys functionality only previously available to enterprise organizations as a premise-based offer.

Users can leverage G-Cloud’s innovative modular design to improve how their business connects with its customers across multiple contact channels including email, Web chat, SMS and social media.

ProtoCall One further noted that G-Cloud can address several contact center challenges around Multi-channel contact routing, Workforce Optimization, Telephone Self-Service and Performance Analytics.

Businesses all across the world are focusing on reducing costs while increasing customer service levels. ProtoCall One says that the latest contact center SaaS technology can enable contact center operators to make improvements that are quick to implement, with low capital expense.

“Our customized test-drive experience is proving popular by enabling contact centre leaders to view a real-world and relevant simulation of their own operation,” said Jason Sparks, commercial director at ProtoCall One.

“Focusing on how G-Cloud solves their particular business challenges, whether that is using multi-channel, workforce optimization, self-service or outbound contact represents a good, contextual investment of their time,” he added.

Cloud computing technologies are gaining popularity and companies delivering innovative solutions in this field are recognized for their efforts.

Recently 2X (News - Alert) Software won the TMCnet Cloud Computing Excellence Award for 2X Application Server XG.

Edited by Jennifer Russell

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