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ProtoCall One announces opening of Genesys Software as a Service 'cloud simulation' demo facility in Buckinghamshire, UK headquartersFeb 20, 2012 (M2 EQUITYBITES via COMTEX) -- ProtoCall One, a provider of contact centre solutions and services and a Genesys customer service software specialist, revealed on Monday that it has opened a G-Cloud Genesys Software as a Service (SaaS) demonstration facility in its UK headquarters in Buckinghamshire. The company said that its new facility is designed to demonstrate how G-Cloud Genesys Software can help contact centre leaders to deliver exceptional customer experience, improve workforce effectiveness, increase customer loyalty and reduce future operating costs. According to ProtoCall One, its G-Cloud is the first Software as a Service in the UK to deliver the Genesys functionality, which previously was only available to enterprise organisations as a premise-based offer. Available with no capital expenditure, low set-up costs and a convenient monthly fee, G-Cloud can be used to meet contact centre challenges, including Multi-channel contact routing, Workforce Optimisation, Telephone Self-Service and Performance Analytics. Comments on this story may be sent to [email protected] |