Columnist

Maurice Nagle Info

TMC
Growing up a gamer, the love of tech started for Maurice at a young age. This passion evolved over time and today includes interest in the IoT, UC, digital services and network transformation. With TMC, Maurice stays at the tip of the innovation spear by reporting on cutting edge solutions extending from the data center to the end user. Maurice is a graduate from the University of Connecticut with a degree in Political Science and Communications. He previously interned and worked for ESPN Radio where he wrote on-air material, produced programming and covered the Miami area teams (Dolphins, Heat, Marlins, Panthers). Maurice has been published on cbssports.com and Bleacher Report.
 

Latest Articles

12/13/2017 MiFID II Compliance is Quite NICE
12/13/2017 The Chatbots are Here!
12/07/2017 Aspect Calls for Open Lines of Communication
12/05/2017 Enghouse Interactive Unveils TouchPoint Agent
12/05/2017 SmartAction Added to CXexchange
12/01/2017 Malindo Moves to Improve CX with Aspect Deployment
11/27/2017 Anantara Vacation Club Growing One Interaction at a Time
11/22/2017 The Importance of Omni-Channel in Customer Engagement
11/22/2017 Aspect Announces New and Improved Aspect Via 17.1
11/07/2017 NICE inContact Names Dizzion Newest DEVone Member
11/06/2017 Aspect Asia Pacific Market Leader for Sixth Year Running
10/26/2017 Amazon Connects with USAN Visual IVR
10/24/2017 Aspect Adds Cloud Vet to Cloud Operations Team
10/03/2017 Permata Puts Voice Authentication in Contact Center
09/22/2017 NICE inContact Names Newest DEVone Member, Intradiem
09/19/2017 CXone Summer 2017 Release Ready to Impress
09/15/2017 Elision Technolab Unleashes Cloud Contact Center Solution
09/13/2017 HelloSpoke Builds on Enghouse Contact Center Solution
09/08/2017 NICE inContact Enhances AI with AnswerDash Addition
09/06/2017 Time to Integrate CRM and Contact Center
08/23/2017 NICE InContact Name SpiceCSM Newest DEVone Member
08/22/2017 Nexidia Analytics Answers Cries for Contact Center Efficiency
08/21/2017 NICE Compliance Center Comes to Market
08/19/2017 Contact Center Solutions Week in Review: Fonolo, NewVoiceMedia, Verint & More
08/17/2017 Fonolo Call-Back Now Available to Talkdesk Users
08/16/2017 NewVoiceMedia Names New President & COO
08/14/2017 Credit Card Company Chooses Verint Customer Engagement Solutions
08/12/2017 Contact Center Solutions Week in Review: L.L. Bean, GE, JetBlue & More
08/11/2017 JetBlue: Brand New Customer Experience Coming Soon
08/05/2017 Contact Center Solutions Week in Review: NewVoiceMedia, NICE, TCN & More
08/02/2017 BeachBody Gets Contact Center Boost with SingleComm Solution
08/02/2017 TCN, Global Connect Win Patent Infringement Appeal
08/01/2017 CXone: Cloud Powered, Contact Center Approved
07/31/2017 Data-Driven Insight Adds Value with Conversation Analyzer
07/29/2017 Contact Center Solutions Week in Review: Aspect, Nuance, CallMiner & More
07/26/2017 IVR to Digital Bridges Engagement Gap with AI
07/25/2017 Aspect Via Enterprise Earns Product of the Year Award
07/25/2017 CallMiner Emphasizes Security & Compliance in Contact Center Call Recording
07/22/2017 Contact Center Solutions Week in Review: TelStrat, TransPerfect, Chatbots & More
07/15/2017 Contact Center Solutions Week in Review: Genesys, Avaya, Apple & More
07/11/2017 Opportunities Arise When Agents and Chatbots Work Together
07/06/2017 Bright Pattern Partners to Improve Contact Center Solutions
06/29/2017 Vonage 'inContact' with Customer Experience
06/20/2017 Selectra Sheds Infrastructure for ContactWorld Contact Center Solution
06/14/2017 GENBAND, Five9 Partner to Put Power of WebRTC in Contact Centers
06/09/2017 TELUS International Touts New Omni-Channel Solution
06/08/2017 ShoreTel Says G'day Mate with Cloud Contact Center Solution
06/07/2017 TELUS Touts New Omni-Channel Solution
05/08/2017 Aspect Software Reveals SaaS WFM Solution
05/03/2017 Seeking a Self-Service Contact Center Solution? The Search is Over
05/02/2017 Five9 Delivers Virtual Contact Center for Financial Services Firm
04/26/2017 Chatbots Key 'Aspect' to Future of Contact Center Solutions
04/25/2017 TalkIQ Translates VoC with Predictive Insights
03/03/2017 ServiceMotivate Takes Aim at Agent Engagement
02/25/2017 Contact Center Solutions Week in Review: Broadsoft, Cyara, Avaya & More
02/02/2017 Trupanion Puts Priority on Customer Experience
02/01/2017 Aspect Mila: The Enterprise Chatbot of Choice
01/25/2017 Contact Center Fraud Frozen with Verify
01/06/2017 DMG Names NICE WFO Market Leader
10/28/2016 Ventana Research Awards Aspect Innovation
09/18/2014 Creating Customers for Life
08/26/2014 Omnichannel Gets a Little Moxie


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