Maurice Nagle Info

Growing up a gamer, the love of tech started for Maurice at a young age. This passion evolved over time and today includes interest in the IoT, UC, digital services and network transformation. With TMC, Maurice stays at the tip of the innovation spear by reporting on cutting edge solutions extending from the data center to the end user. Maurice is a graduate from the University of Connecticut with a degree in Political Science and Communications. He previously interned and worked for ESPN Radio where he wrote on-air material, produced programming and covered the Miami area teams (Dolphins, Heat, Marlins, Panthers). Maurice has been published on and Bleacher Report.

Latest Articles

03/20/2018 Verint Announces AI-powered Virtual Assistant
03/15/2018 VoiceBase AU Addresses Australian Data Protection Acts
03/14/2018 Vonage Unveils Initial 'Building Blocks'
03/10/2018 Contact Center Solutions Week in Review: Aspect, NICE, Ozonetel & More
03/08/2018 Aspect Introduces AI Assistant Suite
03/08/2018 Ozonetel Unveils AI-driven Contact Center Solutions
03/05/2018 Robotic Process Automation Makes Compliance 'NICE'
03/03/2018 Contact Center Solutions Week in Review: Aspect, CallMiner, Kaplan Group & More
02/27/2018 Aspect, CallMiner Come Together to Provide Compliance
02/07/2018 Margot Makes Wine Selection Easy
01/30/2018 Aspect Key Ingredient to Cable Industry Customer Service Success
01/24/2018 Salesforce CXone Agent Announced
01/22/2018 Aspect Via Awarded PCI Level 1 Certification in North America
01/16/2018 GDPR Compliance Coming Soon
01/11/2018 New Partnership Puts AI to Work in Contact Center Solutions
01/09/2018 Aspect Takes Aim at Channel
01/04/2018 Lazada Leans on Aspect Software for Customer Engagement
01/03/2018 NICE inContact CXexchange Builds Membership with Brand Embassy Addition
12/19/2017 NICE Unveils Uptivity and Brightstar Partnership
12/18/2017 IDC Canada Highlights Innovation in AI
12/13/2017 MiFID II Compliance is Quite NICE
12/13/2017 The Chatbots are Here!
12/07/2017 Aspect Calls for Open Lines of Communication
12/05/2017 Enghouse Interactive Unveils TouchPoint Agent
12/05/2017 SmartAction Added to CXexchange
12/01/2017 Malindo Moves to Improve CX with Aspect Deployment
11/27/2017 Anantara Vacation Club Growing One Interaction at a Time
11/22/2017 The Importance of Omni-Channel in Customer Engagement
11/22/2017 Aspect Announces New and Improved Aspect Via 17.1
11/07/2017 NICE inContact Names Dizzion Newest DEVone Member
11/06/2017 Aspect Asia Pacific Market Leader for Sixth Year Running
10/26/2017 Amazon Connects with USAN Visual IVR
10/24/2017 Aspect Adds Cloud Vet to Cloud Operations Team
10/03/2017 Permata Puts Voice Authentication in Contact Center
09/22/2017 NICE inContact Names Newest DEVone Member, Intradiem
09/19/2017 CXone Summer 2017 Release Ready to Impress
09/15/2017 Elision Technolab Unleashes Cloud Contact Center Solution
09/13/2017 HelloSpoke Builds on Enghouse Contact Center Solution
09/08/2017 NICE inContact Enhances AI with AnswerDash Addition
09/06/2017 Time to Integrate CRM and Contact Center
08/23/2017 NICE InContact Name SpiceCSM Newest DEVone Member
08/22/2017 Nexidia Analytics Answers Cries for Contact Center Efficiency
08/21/2017 NICE Compliance Center Comes to Market
08/19/2017 Contact Center Solutions Week in Review: Fonolo, NewVoiceMedia, Verint & More
08/17/2017 Fonolo Call-Back Now Available to Talkdesk Users
08/16/2017 NewVoiceMedia Names New President & COO
08/14/2017 Credit Card Company Chooses Verint Customer Engagement Solutions
08/12/2017 Contact Center Solutions Week in Review: L.L. Bean, GE, JetBlue & More
08/11/2017 JetBlue: Brand New Customer Experience Coming Soon
08/05/2017 Contact Center Solutions Week in Review: NewVoiceMedia, NICE, TCN & More
08/02/2017 BeachBody Gets Contact Center Boost with SingleComm Solution
08/02/2017 TCN, Global Connect Win Patent Infringement Appeal
08/01/2017 CXone: Cloud Powered, Contact Center Approved
07/31/2017 Data-Driven Insight Adds Value with Conversation Analyzer
07/29/2017 Contact Center Solutions Week in Review: Aspect, Nuance, CallMiner & More
07/26/2017 IVR to Digital Bridges Engagement Gap with AI
07/25/2017 Aspect Via Enterprise Earns Product of the Year Award
07/25/2017 CallMiner Emphasizes Security & Compliance in Contact Center Call Recording
07/22/2017 Contact Center Solutions Week in Review: TelStrat, TransPerfect, Chatbots & More
07/15/2017 Contact Center Solutions Week in Review: Genesys, Avaya, Apple & More
07/11/2017 Opportunities Arise When Agents and Chatbots Work Together
07/06/2017 Bright Pattern Partners to Improve Contact Center Solutions
06/29/2017 Vonage 'inContact' with Customer Experience
06/20/2017 Selectra Sheds Infrastructure for ContactWorld Contact Center Solution
06/14/2017 GENBAND, Five9 Partner to Put Power of WebRTC in Contact Centers
06/09/2017 TELUS International Touts New Omni-Channel Solution
06/08/2017 ShoreTel Says G'day Mate with Cloud Contact Center Solution
06/07/2017 TELUS Touts New Omni-Channel Solution
05/08/2017 Aspect Software Reveals SaaS WFM Solution
05/03/2017 Seeking a Self-Service Contact Center Solution? The Search is Over
05/02/2017 Five9 Delivers Virtual Contact Center for Financial Services Firm
04/26/2017 Chatbots Key 'Aspect' to Future of Contact Center Solutions
04/25/2017 TalkIQ Translates VoC with Predictive Insights
03/03/2017 ServiceMotivate Takes Aim at Agent Engagement
02/25/2017 Contact Center Solutions Week in Review: Broadsoft, Cyara, Avaya & More
02/02/2017 Trupanion Puts Priority on Customer Experience
02/01/2017 Aspect Mila: The Enterprise Chatbot of Choice
01/25/2017 Contact Center Fraud Frozen with Verify
01/06/2017 DMG Names NICE WFO Market Leader
10/28/2016 Ventana Research Awards Aspect Innovation
09/18/2014 Creating Customers for Life
08/26/2014 Omnichannel Gets a Little Moxie

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