Columnist

Rajani Baburajan Info

Rajani Baburajan is a TMCnet contributing writer. She also teaches English and writes blogs, reviews and articles covering IT, tourism, arts and entertainment for a variety of Web sites. Rajani has 12 years of writing and teaching experience, and holds a bachelor’s degree in education.

 

Latest Articles

02/06/2014 Actuate Customer Communications Management Integrated with BIRT Content Services
01/30/2014 NACR Strengthens Presence in Contact Center Space with the Launch of Services Delivery Practice
01/29/2014 Interactive Intelligence CIC Software Now Integrated with SAP CRM
01/20/2014 Lord & Taylor to Add 140 More Call Center Jobs in Wilkes-Barre Twp.
12/13/2013 Interactive Intelligence Honored with Cloud Computing Excellence Award from TMC
12/05/2013 Social, Web, Onshore and Nearshore Outsourcing Top Contact Center Trends in 2014
11/29/2013 Contact Centers Should Address Data Overload Issues, Says Survey
11/18/2013 Sytel Integrates Softdial Contact Center with Salesforce
11/15/2013 Veeva Systems Unveils Mobile CRM and CLM for Windows 8
10/31/2013 CATS Applicant Tracking System Now Integrated with 3CLogic's Contact Center Solutions
10/29/2013 HP Digital Marketing Hub Helps Increase Engagement in Multi-Channel Marketplace
10/29/2013 Spending on Voice of the Customer Programs Increases Significantly
10/29/2013 Sound Telecom Explains Why Call Center Outsourcing Should Not be Encouraged
10/24/2013 Zeacom Communications Center 7.0 Now Supports Multilingual Workforce
10/16/2013 Interactive Intelligence's Pam Hynes Wins Customer Experience Impact Award
10/09/2013 Penncro Associates Upgrades Its Contact Center Platform to Noble SIPhony Platform
10/08/2013 Contact Solutions Launches New Mobile Customer Care Solution
10/02/2013 Radish Systems ChoiceView Visual IVRs Available on Avaya Portals
09/11/2013 Verint Systems Enhances Enterprise Feedback Management Solution
09/06/2013 There's Huge Demographic Divide in Distributing Ergonomic Equipment in Offices
08/14/2013 UsefulTools to Launch Online Call Center Agent Platform
08/08/2013 LiveVox Wins TMC's 2013 IP Contact Center Technology Pioneer Award
08/02/2013 Indosoft Strengthens Social Media Capabilities of Q-Suite with Twitter Integration
08/02/2013 smartKPIs.com Ranks Agent Performance and Service Responsiveness as Top Call Center KPIs of 2010
08/01/2013 Aspect Contact Center Solutions Improve Service at Greater Cincinnati Water Works
07/29/2013 Asia-Pacific Contact Center Analytics Market to Grow 13.8 Percent
07/15/2013 Jordan Islamic Picks Aastra Contact Center Solutions
06/03/2013 Altitude Software uCI Suite Supports Growth of Al Hamra's Master-Planned Community
05/31/2013 IQ Services Provides Virtual Evaluation of Contact Centers
05/02/2013 SoundBite Communications Expands Compliance Suite with New Contact Controls
04/23/2013 Norwegian Cruise Selects NICE Interaction Management as Part of Cisco Contact Center Solution
04/17/2013 Lincoln Financial Group Wins BenchmarkPortal Call Center Certification
02/20/2013 C3/CustomerContactChannels' New Apps Deliver Real-Time Views of Key Performance Metrics
01/23/2013 Center Partners Certified by J.D. Power and Associates for Call Center Program for Outsourcers
12/06/2012 Astute Solutions Unveils Social Relationship Management (SRM) Tool
04/25/2012 KnoahSoft's Workforce Optimization Solution Harmony Rated Avaya Compliant
04/09/2012 Windesheim University Upgrades Call Center with AltiGen's MaxACD for Lync 2010
02/16/2012 Enghouse Interactive Bags Four Awards from TMC's Customer Interaction Solutions Magazine
01/13/2012 Proximiant Unveils Tap and Go Digital Receipts
01/05/2012 Interactive Intelligence Honors Adapt Telephony Services with Three New Awards
12/02/2011 Gas Safe Register Contact Center Ramps up Response Time Using Pulse
11/28/2011 Huawei Launches eSpace Cloud Contact Center Solution
11/28/2011 Interactive Intelligence Announces Sponsorship of Dubai Government Contact Center Forum
11/01/2011 Calabrio Unveils Workforce Optimization User Group
10/31/2011 Calico Energy Opens Unified Operations Center to Enable Utilities Address Smart Grid Challenges
10/21/2011 Interactive Intelligence Announces Quick Spin CaaS Trial Program for Organizations
09/30/2011 The Results Companies Achieves Productivity, Retention Gains using Evolv's Hiring Solution
09/30/2011 Intuitive Business Intelligence Opens New Office to Serve the Americas
09/30/2011 Attunity Unveils New Data Replication Platform
09/28/2011 KANA Unveils Connect2Tell Self-Service Suite for Government
09/28/2011 InVision WFM Ranked Fifth in Call Centre Helper's Top 25 List
09/26/2011 Oxygen Therapy Provider Inogen Improves Customer Service with Oracle CRM Products
09/22/2011 Knowlagent Survey Highlights the Importance of Harnessing the Idle Time in Contact Centers
09/22/2011 Interactive Intelligence Achieves 46 Percent Job Growth in Indiana
09/19/2011 Taleo in Pact with DDI to Deliver Integrated Talent Management Solution
09/14/2011 Tri-City Cardiology Deploys Toshiba Strata CIX Business Telephone Systems
09/13/2011 CorasWorks Unveils New Version of Idea & Innovation Management Solution for SharePoint 2010
08/31/2011 BIA/Kelsey Releases the Findings of 'U.S. SMB Spending Forecast' Report
08/29/2011 Apriva Shifts Corporate Headquarters to Scottsdale, AZ
08/29/2011 Apriva Shifts Corporate Headquarters to Scottsdale, AZ
08/29/2011 Orbital Marketing Services Group Selects Eckoh for PCI DSS Compliant Payment Solution
08/26/2011 CallCopy Named in 2011 Inc. 500 List as Leading Contact Center Solutions Provider
08/25/2011 Business Intelligence Solution Provider QlikTech Selects NewVoiceMedia Contact Center Solution
08/23/2011 Business Intelligence Solution Provider QlikTec Selects NewVoiceMedia Contact Center Solution
08/17/2011 Sopra Brands Selects 3CLogic to Administer Franchise Services
08/17/2011 VPI Signs Reseller Partnership with Commercial Electronics
08/02/2011 Verizon and Sprint Top in Mobile Phone Customer Service Quality
07/28/2011 planetRE Unveils New Cloud Platform for Online Real Estate
07/26/2011 Source Technologies Announces Visual Technical Support to Customers and Resellers
07/21/2011 Aspect Positioned in Gartner's Leaders Quadrant for Contact Center Infrastructure Worldwide
07/20/2011 National Bank of Oman Enhances Call Center Operations with Altitude Software Suite
07/11/2011 NET Completes Interoperability of VX Series Gateway with Communications Software from Interactive Intelligence
07/05/2011 VirtualLogger Announces New Cloud-Based Post-Call Survey System
06/30/2011 StreamWIDE Extends Call Management Capacity and Premium Number Offer to Completel
06/27/2011 APAC Expands to Uruguay with the Opening of a New Contact Center
06/16/2011 ICMI Debuts SimplyCT Virtual Contact Center Solution in the U.S
06/15/2011 Interoute Earns ISO 27001 Certification for Prague Operations Center
06/13/2011 Aspect Officially Opens Two New Facilities in Galway, Ireland
05/06/2011 AT&T Could Gain from T-Mobile Customer Loyalty: Vocal Laboratories
05/02/2011 Alpine Access Boasts 77% Revenue Increase in 2011 First Quarter
04/29/2011 The Pedowitz Group Announces Support for 2011 CRM Idol
04/29/2011 RunMyProcess Announces New Shared Inbox for Google Apps
04/26/2011 Interactive Intelligence Records 36 Percent Revenue Increase in 1Q 2011
04/25/2011 West Interactive Strengthens Customer Engagement via Social Media Channels
04/19/2011 HireCustomerCare.com Joins Cross-Post Classified Networks Platform
04/15/2011 Oracle Announces Validated Integration to Deliver Partner Value and Customer Confidence
04/04/2011 Unitus Community Credit Union Picks Interactive Intelligence's Customer Interaction Center
04/04/2011 Neebula Systems Releases ServiceWatch 1.5 with Real-Time Service Modeling
03/31/2011 EasyVista Integrates ITSM Solution with LogMeIn Rescue's Remote Support Application
03/30/2011 Fellow Consulting Enhances CRM On Demand with Barcode Scanner Integration
03/30/2011 Inefficiency in Accessing Information the Biggest Challenge for Contact Centers
03/29/2011 Aspect to Present on Next Generation of Customer Contact at Gartner Summit
03/28/2011 VPI Releases Latest Version of Its Call Recording and Workforce Optimization Software
03/21/2011 Middle East Operator Picks Subex Revenue Operations Centre for Fraud Management
03/15/2011 DecisionPoint Systems Offers a Mobile Proof-of-Delivery Solution to Trident Delivery Services
03/15/2011 Interactive Intelligence Certifies IntelePeer SIP Trunking Test Results
03/14/2011 Business-Software.com Recognizes LeadMaster APAC as a TOP CRM Vendor
03/14/2011 Harris Acquires Infrastructure Assets of Core180
03/14/2011 Ericsson Completes the Acquisition of Nortel Multi Service Switch Business
03/11/2011 Merchant e-Solutions Offers Secure Payment Transactions Solutions to TheStreet


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