Columnist

Stefania Viscusi Info

TMC

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.

 

Latest Articles

02/18/2017 Contact Center Solutions Week in Review: Amdocs, NeoNova, Yappy
02/04/2017 Contact Center Solutions Week in Review: Aspect Taking Contact Centers to Next Level
01/21/2017 Contact Center Solutions Week in Review: DialogTech, TELUS, SnapCap
01/07/2017 Contact Center Solutions Week in Review: Aspect, NICE, Genesys
10/13/2010 Webinar Focuses on Government Contact Center Satisfaction in 2010
09/28/2010 Bay Bridge Webinar Highlights Strategic Planning Software in the Contact Center
12/04/2009 Free White Paper: Increase Customer Satisfaction and ROI with Predictive Analytics
10/06/2009 Free Webinar to Uncover Government Contact Center Customer Satisfaction Results
09/28/2009 Free Webinar Looks at Government Contact Center Performance
06/16/2009 SIRIUS XM Radio Optimizes Contact Center with Aspect
04/24/2009 TMCnet Contact Center Week In Review
03/16/2009 Acxiom Adds Mobile Marketing Solutions for Improved CRM
03/03/2009 U.S. Call Center Conquers Holiday Shopping Season with A10 Networks
02/24/2009 Verizon Hiring More Sales and Customer Service Reps
02/20/2009 Vermont Teddy Bear Improves Online Ordering Experience for Customers
01/27/2009 Avaya Gets J.D. Power Certification for "Outstanding Technology Service and Support"
01/16/2009 TMCnet Contact Center Week In Review
12/30/2008 Online Holiday Shopping Experiences Shed Light on '09
10/28/2008 Plantronics Improves Call Clarity for Contact Centers
09/16/2008 Language Weaver Forecasts $67.5 Billion Digital Translation Market
08/27/2008 Focus on Customers Helping Retailers Survive in Uncertain Economy
06/19/2008 More People Turning to e-Learning as Gas Prices Swell
05/23/2008 TMCnet Contact Center Week In Review
05/22/2008 Convergys Wins Five-Year Contract for Customer Management Solutions
05/20/2008 Amazon Announces New Distribution Center, Over One Thousand New Jobs
05/20/2008 Alcatel-Lucent and Convergys Announce Partnership
05/19/2008 Next Generation of Jax Say Hello Launched
05/14/2008 AT&T to Offer Workforce Management Solution for Business Customers
05/14/2008 AMC Technology Achieves Certification from SAP
04/28/2008 Over-the-Phone Language Interpreter Workforce Continues Growth
04/22/2008 Consumers Relying on Social Media to Share and Research Customer Care Experiences
04/18/2008 TMCnet Contact Center Week In Review
04/14/2008 Carnival Cruise Lines Picks SAS for Marketing Automation
04/04/2008 TMCnet Contact Center Week In Review
03/31/2008 SpeechCycle Announces 50 Million Automated Calls with Rich Phone Applications
03/26/2008 Verizon Wireless Files Lawsuit to Stop Unknown Telemarketers from Calling
03/14/2008 TMCnet Contact Center Week In Review
03/12/2008 Boats.com and YachtWorld.com Stick With Salesforce.com
03/11/2008 Tektronix Selects WebTrends to Optimize Customer Experiences
03/07/2008 TMCnet Contact Center Week In Review
03/06/2008 Verizon Business Positioned in Leaders Quadrant for North American Help Desk Outsourcing Services
03/04/2008 C-Byte and SugarCRM Focus on Large Scale Deployments
02/29/2008 TMCnet Contact Center Week In Review
02/25/2008 Looking at Ways Desktop Integration Optimizes Agent Productivity
02/22/2008 TMCnet Contact Center Week In Review
02/15/2008 TMCnet Contact Center Week In Review
02/13/2008 Verizon Wireless Increases Connecticut Customer Service Reps in 2007
02/12/2008 Oncontact Intros CRM Application for Mobile Devices
02/08/2008 TMCnet Contact Center Week In Review
02/05/2008 AudienceView Chosen By Big Apple Circus for CRM
02/01/2008 TMCnet Contact Center Week In Review
01/31/2008 OpenSpan Webinar Highlights The Ways Desktop Integration Can Optimize Agent Productivity
01/31/2008 Conference Calls with Live Interpretation Now Available
01/31/2008 T-Mobile Recognized for Quality Customer Care
01/25/2008 TMCnet Contact Center Week in Review
01/18/2008 TMCnet Contact Center Week in Review
01/04/2008 TMCnet Contact Center Week In Review
12/14/2007 TMCnet Contact Center Week in Review
12/07/2007 TMCnet Contact Center Week In Review
12/06/2007 eLearning from Beeline to Help HighMark Digital with Product Launch
11/30/2007 TMCnet's Contact Center Week In Review
11/29/2007 Sprint Enhances Customer Service with New Service and Repair Van
11/16/2007 TMCnet's Contact Center Week In Review
11/08/2007 Convergys Announces New Relationship Management Approach
11/06/2007 New Customer Advisory Council for Verint Witness Actionable Solutions
11/05/2007 Kaba Provides Kaman Aerospace with Workforce Management Optimization
10/29/2007 Altosoft Insight 2.1 Launched
10/24/2007 Fluency and Message Technologies Join to Bring Speech Self-Service to North American Customers
10/17/2007 New Noble Mimic Unifies Agent Desktops for Contact Centers
10/17/2007 Sprint Expanding Oklahoma City Customer Call Center to Further Enhance Customer Experiences
10/16/2007 AT&T to Strengthen Customer Relationships with More Customer-Friendly Policies
10/12/2007 User Friendly On-Demand CRM Software from Salesboom
10/10/2007 New North American Customer Seminar Series from Verint Witness Actionable Solutions
10/09/2007 New Service Reduces Call Center Hold Times, Lets Callers Hang Up the Phone
10/09/2007 Federated Service Solutions Improves Customer Care with TeleNav
10/08/2007 China Telecom Improves CRM Telemarketing Services with PacificNet Epro
10/08/2007 Teradata Intros Teradata Relationship Manager Version 6
10/08/2007 Sify eLearning Awarded by Brandon Hall for Excellence in Learning
10/04/2007 Teradata Adds MRM Capabilities to Customer Management Solutions
10/03/2007 SPSS Inc. Helps American Airlines Realize Significant ROI
10/01/2007 Verizon Steps Up Customer Service with New Contract Policy
09/28/2007 VoIP Company ViaTalk Will Not Outsource Customer Service
09/25/2007 Merced Systems Performance Suite Goes Multilingual
09/20/2007 Convergys Chosen to Provide Customer Management Solutions to U.S. Industrial Manufacturer
09/20/2007 Verizon Intros New Video Call Center Link for Deaf or Hard-of-Hearing Customers
09/17/2007 ToolsGroup's Service Optimizer 99 Improves Customer Experiences
08/27/2007 Refurbished Cell Phones Can Hurt Customer Experience


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