Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.
Forrester & Aspect: Question Forward Thinking Customer Service Leaders Are Asking
Interactive Text Response
Frost & Sullivan and Aspect: Modernizing the Contact Center in the Cloud