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Latest Articles

09/17/2008 TelStrat Debuts Avaya Compatible Version of Engage Contact Center Suite
09/17/2008 Entellium Intros Rave CRM Storefront on Etelos Marketplace
09/16/2008 SmarterTools Debuts SmarterTrack 3.5 Customer Service Software
09/16/2008 Vancouver Selects Lagan to Power 311 Contact Center
08/27/2008 Xactly Corporation and AIM Technology Team to Enhance Call Center Performance Management
08/20/2008 Astute Solutions Introduces ePowerCenter 7.0
08/13/2008 Digital Dialogue Intros Web-Based Query Tool for Call Centers
08/08/2008 Salesnet Australia In Search of New CRM Partners
07/23/2008 SoundBite Intros New Platform to Aid Virtual Contact Centers
06/11/2008 CA Introduces OPS/MVS Event Management and Automation R11.6
04/17/2008 Verizon Wireless Opens Data Solutions Lab at Huntsville Call Center
03/28/2008 EMA Intros Two New Online IT Management Technologies
03/27/2008 Metastorm Launches New Reference Model Based on VCG Framework
03/27/2008 Avaya Launches New Unified Communications Solutions
03/27/2008 dthree Leverages Oracle WebCenter to Deliver IntelliMaxx
03/26/2008 Unica Strengthens Affinium Suite
03/26/2008 Knoa Software Signs Global Reseller Agreement with SAP
03/12/2008 Igel Launches CE Firmware Upgrade
02/27/2008 'CRM Mastery' Mentioned for Datran Media's StormPost 4.0 Release
02/25/2008 Verticals onDemand Introduces SaaS CRM Application
01/18/2008 RSA Enhances PCI with Cisco Validated Network Designs
12/11/2007 Alcatel-Lucent Hires Neolane to Enhance B to B Marketing
12/05/2007 CDC Software Introduces Managed Software as a Service Enterprise Solution for Life Sciences
11/26/2007 Imagine Technologies Wins Platinum Certification with Avaya
11/12/2007 VSC Technologies Selects IBM Information Server to Restructure Customer Information
09/18/2007 Microsoft and Citrix Expand Virtualization Alliance
09/14/2007 4ward Helps SMBs Enhance Customer Care with Nortel-Microsoft Unified Communications
09/05/2007 Wipro and SAP Enhance Partnership to Accelerate Growth
08/29/2007 TomTom Picks Genesys Software to Streamline Operation of Contact Centers
08/27/2007 Voxeo Introduces Solution for Hosted Call Failover and Overflow

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