Columnist

Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.

 

Latest Articles

12/20/2016 Ways to Optimize Call Center Solutions
12/14/2016 Tips for Contact Center Omni-Channel Customer Engagement Excellence
09/26/2014 Selecting the Right Contact Center Solution Takes Work
09/24/2014 Can the Cloud Call Center Help You Divert Risk?
08/20/2014 Are You Optimizing the Customer Experience?
04/01/2014 How the Cloud Can Shrink the Global Enterprise
03/31/2014 Your Customers are On Hold - What Do You Want to Tell Them?
02/11/2014 Creating the Ideal Self-service Experience
04/04/2013 e-Core Team Takes the Family Approach to Customer Care
03/20/2013 Streamlining the Fragmented Contact Center
02/27/2013 Top 5 Ways to Meet the Needs of Today's Contact Center Customer
02/26/2013 The Agent Experience and the Impact on Customer Satisfaction
02/20/2013 Workforce Management to Embrace the Mobile Trend
01/09/2013 Focus on Contact Center Capacity Planning for the New Year
12/27/2012 Changes in the Insurance Industry Demand Use of New Technologies
11/09/2012 MobiHelp Streamlines Customer Support for iOS Applications
10/17/2012 Interactive Intelligence Drives Bottom Line Success for Bentley Systems
09/26/2012 Shinsei Bank Enhances Offerings with Help from Interactive Intelligence
08/23/2012 One Executive's Take on Social CRM
08/21/2012 Zoho Enjoys Strong Growth, New Campaigns to Boost Customer Engagement
07/25/2012 National Datacare Improves Customer Care with Interactive Intelligence Contact Interaction Center (CIC)
05/30/2012 Modifications to Call Center Certification Process Embrace Social Media
02/01/2012 Supporting Multiple Communication Points in the Contact Center
09/16/2011 Take Back Control of the Agent Desktop to Optimize the Customer Experience
07/21/2011 SMS Could Become the Most Valuable Media Channel for Businesses who Take Advantage
06/30/2011 Archived Webinar Explores How Interactive Notifications Improve the Customer Experience
06/21/2011 Contact Center Compliance Offers Plug and Play Protection
06/13/2011 Interactive Intelligence Announces Release of CIC 4.0
05/18/2011 TelStrat: Making the Customer Service Process Easier for the Contact Center
04/29/2011 Interactive Intelligence's CIC 3.0 Receives Certification from JITC
04/13/2011 Contact Center Solutions Provider Interactive Intelligence to Announce First Quarter Results
03/24/2011 Interactive Intelligence Deployment Increases Collection Company's Recovery Rates and Customer Service
03/14/2011 Kayak Launches Beta Hotel-Booking Service with Travelocity Partnership
02/15/2011 Alpha Recovery Deploys Hosted Debt Collection Solution from Latitude Software
02/14/2011 Interactive Intelligence Video Examines Communications in the Cloud Trends
02/10/2011 Omnivex Helps T-Mobile UK Improve Customer Experience with Digital Dashboard
01/18/2011 Ruby Receptionists Enhances Customer Interactions with Interactive Intelligence
01/10/2011 Interactive Intelligence Webinar Explores Contact Center Opportunities of 2011
12/07/2010 Contact Center Solutions Provider Interactive Intelligence Honors EDCi with Vision Award
12/07/2010 Interactive Intelligence Softphone Connector Available on Salesforce AppExchange2
12/01/2010 Mobile Advertising Expected to Continue on Solid Growth Path
11/19/2010 Interactive Intelligence Helps 'Ditch the Frustration' and Make Customer Service Fun
11/10/2010 Contact Center Solutions Provider Interactive Intelligence Forms Foundation to Help At-Risk Youth
11/01/2010 Interactive Intelligence Enjoys Strong Third Quarter; Celebrates Recent Successes
10/15/2010 Embracing Social CRM: A Free Webinar
10/12/2010 Preliminary Third Quarter Results Shows Revenue Growth for Interactive Intelligence
10/05/2010 Interactive Intelligence Strengthens Debt Collection Focus with Latitude Software Purchase
10/05/2010 ITEXPO: Jive's Rawlins Speaks on Leveraging Customer Engagement
10/04/2010 Interactive Intelligence Delivers Contact Center Efficiency to Dialogue Marketing
09/24/2010 Webinar Explores the Ups and Downs of Virtual Contact Center Deployment
09/13/2010 Webinar Provides Priceless Tools to Turn Customer Feedback Into Profits
08/23/2010 Learning to Capture the Voice of the Customer: Free Webinar
08/18/2010 Free Webinar to Demonstrate Power of the Customer Voice
08/09/2010 Free Webinar: Keen Insight into Communications in the Cloud
08/02/2010 Verint Adds Public Safety Feature to Impact 360
07/22/2010 Interactive Intelligence's Interaction SIP Station Receives Reader's Trust Award From Network Products Guide
07/21/2010 Interactive Intelligence Provides CaaS Solution for Carenet
07/20/2010 ShoreTel Contact Center 6 Now Available
07/16/2010 Thinking of Moving IP Communications to the Cloud? Hosted Solutions May be the Answer
07/07/2010 ProService Hawaii Reduces Cost and Improves Customer Service with Help from Interactive Intelligence
06/09/2010 Saba Shares Insight Into Learning Leadership
05/17/2010 OpenSpan Webinar Provides Key Insight into Contact Center Management
03/30/2010 MAXIMUS Texas Call Center Recognized as a Certified Center of Excellence
03/04/2010 Pinal County Government Improves Customer Service with Interactive Intelligence
02/22/2010 Free Webinar Explores Customer Service Models That Deliver
02/09/2010 Customers Unhappy with Nexus One Will Face Reduced Cancellation Fees
01/21/2010 Brightpoint Selects RedPrairie to Provide WMS and TMS Solutions
01/21/2010 Cutting Costs in the Call Center without Cutting Customers
01/13/2010 Growth Trend in Customer Representative Positions Expected in New Decade
12/16/2009 Nuance Mobile Care Available on Select Samsung Phones
12/14/2009 FirstCare Health Plans Improves Customer Service, Productivity with Interactive Intelligence
12/07/2009 Group Health Cooperative Improves Patient Care with Avaya Contact Center Solution
12/04/2009 IBM Whitepaper Provides Insight for Service Providers to Weather Industry Changes
11/23/2009 Nexidia and Semafone Partner to Deliver Fraud Protection in the Contact Center
11/17/2009 Corizon Study Measures Customer Preferences in Contact Centers
11/09/2009 Urban Outfitters to Improve Customer Service with Help from Sterling Commerce
11/05/2009 ING Australia Set to Implement Verint's Impact 360 Workforce Optimization Suite
11/03/2009 Wireless Innovation Joins Trellia Networks Partner Program
10/22/2009 Fergus Gloster Named Non-Executive Director of NewVoiceMedia
10/14/2009 NICE Releases Results of First Benchmark Report for Contact Center Business
10/13/2009 Comverse to Unveil Upgraded ONE Billing & Active Customer Management
10/08/2009 Noble Systems Celebrates 20 Years of Success in Contact Center Industry
09/23/2009 Bill Hardy Named Director of Call Center Operations for ILD Telecommunications
09/21/2009 DeltaCom Expands Relationship with 4C of Florida
09/15/2009 PlantCML Releases Aurora MIS for the VESTA Call Processing Solution
09/10/2009 ClickFox Now Integrates with Greenplum Software to Analyze Customer Experiences
09/02/2009 Frost & Sullivan Honors Interactive Intelligence with Product Differentiation Award
09/02/2009 Genesys Increases Canadian Presence for Tier One and Two Support
08/26/2009 German Mail Order Company Extends WFM with InVision
08/26/2009 Study Shows Top Performing Retailers Involve More of the Company in CRM Initiatives
08/21/2009 Sears Travel Clients Now Benefit from eConcierge from Contac Services
08/18/2009 HealthHelp Turns to Qwest to Enhance Contact Center Offerings
08/13/2009 Fiserv Study Supports Value of Electronic Billing and Payment Processes
08/13/2009 Wireless Carriers Delivering Improved Customer Satisfaction
07/28/2009 Interactive Intelligence Named Among America's 100 Fastest Growing Small Public Companies
07/22/2009 Latest Outbound Campaign Manager Available from Contact Solutions
07/20/2009 Contact Centers Emerging from Economic Slump: Report
07/17/2009 CXO Global Solutions Adds Unified Communications Solutions to Portfolio
07/07/2009 Davinci Virtual Converts Sales, Customer Service and Partner Center Work Flows to Salesforce.com
07/07/2009 Chichester Council Enjoys Significant Customer Service Improvements with CallPlus Contact Center Platform


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