Contact Center Solutions Featured Article

Insource Technology and AltiGen Communications Partner for Microsoft Lync Call Center

December 03, 2012

Houston-based Insource Technology Corporation and AltiGen Communications, Inc. recently signed a partnership agreement to offer AltiGen's MaxACD Contact Center for Microsoft (News - Alert) Lync.

A Microsoft Gold UC Partner, Insource has successfully implemented Microsoft Lync at more than 40 companies to date. The company will offer all customers using the solution a unique Value-Added Guarantee, as per which they will have the right to adjust payment if it is determined that the value added is not commensurate with the established financial arrangement.

AltiGen's (News - Alert) MaxACD Contact Center for Lync provides a simple-to-deploy, simple-to-use and manageable call center for Lync.

The rich features of the solution include skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, call recording, and monitoring and reporting.

Officials confirmed that all these features are tightly integrated with Microsoft Lync and provide a compelling communications solution either on the premises or delivered through the cloud.

In a statement, Chris Hayes, Insource Director of Unified Communications (News - Alert), said, "Microsoft Lync is the best communications and collaboration system on the market today. To provide a comprehensive solution for our customers, we chose to add contact center capability to our Microsoft Lync offerings. We selected AltiGen's MaxACD solution over three other Microsoft Qualified products based on MaxACD's maturity, ease of use and attractiveness of the license structure and pricing to customers. We were also thoroughly impressed with its functionality.”

“We will be deploying our first MaxACD contact center later this month for Lakewood Church and Joel Osteen Ministries," he said.

Related TMC (News - Alert) news, AltiGen’s MaxACD Contact Center has passed Microsoft Lync ISV Qualification Program requirements. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

CorvisaCloud: Listen to your Customers, Address Needs

A CorvisaCloud second annual customer service survey reported an improvement in customer service since 2013; while that is indeed good news, the bad news is that even though businesses profess that 'the customer is king', they don't seem to be doing enough to really wow them. [ Read More ]
10/01/2014

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!