Contact Center Solutions Featured Article

Insource Technology and AltiGen Communications Partner for Microsoft Lync Call Center

December 03, 2012

Houston-based Insource Technology Corporation and AltiGen Communications, Inc. recently signed a partnership agreement to offer AltiGen's MaxACD Contact Center for Microsoft (News - Alert) Lync.

A Microsoft Gold UC Partner, Insource has successfully implemented Microsoft Lync at more than 40 companies to date. The company will offer all customers using the solution a unique Value-Added Guarantee, as per which they will have the right to adjust payment if it is determined that the value added is not commensurate with the established financial arrangement.

AltiGen's (News - Alert) MaxACD Contact Center for Lync provides a simple-to-deploy, simple-to-use and manageable call center for Lync.

The rich features of the solution include skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, call recording, and monitoring and reporting.

Officials confirmed that all these features are tightly integrated with Microsoft Lync and provide a compelling communications solution either on the premises or delivered through the cloud.

In a statement, Chris Hayes, Insource Director of Unified Communications (News - Alert), said, "Microsoft Lync is the best communications and collaboration system on the market today. To provide a comprehensive solution for our customers, we chose to add contact center capability to our Microsoft Lync offerings. We selected AltiGen's MaxACD solution over three other Microsoft Qualified products based on MaxACD's maturity, ease of use and attractiveness of the license structure and pricing to customers. We were also thoroughly impressed with its functionality.”

“We will be deploying our first MaxACD contact center later this month for Lakewood Church and Joel Osteen Ministries," he said.

Related TMC (News - Alert) news, AltiGen’s MaxACD Contact Center has passed Microsoft Lync ISV Qualification Program requirements. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!