Contact Center Solutions Featured Article

Insource Technology and AltiGen Communications Partner for Microsoft Lync Call Center

December 03, 2012

Houston-based Insource Technology Corporation and AltiGen Communications, Inc. recently signed a partnership agreement to offer AltiGen's MaxACD Contact Center for Microsoft (News - Alert) Lync.

A Microsoft Gold UC Partner, Insource has successfully implemented Microsoft Lync at more than 40 companies to date. The company will offer all customers using the solution a unique Value-Added Guarantee, as per which they will have the right to adjust payment if it is determined that the value added is not commensurate with the established financial arrangement.

AltiGen's (News - Alert) MaxACD Contact Center for Lync provides a simple-to-deploy, simple-to-use and manageable call center for Lync.

The rich features of the solution include skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, call recording, and monitoring and reporting.

Officials confirmed that all these features are tightly integrated with Microsoft Lync and provide a compelling communications solution either on the premises or delivered through the cloud.

In a statement, Chris Hayes, Insource Director of Unified Communications (News - Alert), said, "Microsoft Lync is the best communications and collaboration system on the market today. To provide a comprehensive solution for our customers, we chose to add contact center capability to our Microsoft Lync offerings. We selected AltiGen's MaxACD solution over three other Microsoft Qualified products based on MaxACD's maturity, ease of use and attractiveness of the license structure and pricing to customers. We were also thoroughly impressed with its functionality.”

“We will be deploying our first MaxACD contact center later this month for Lakewood Church and Joel Osteen Ministries," he said.

Related TMC (News - Alert) news, AltiGen’s MaxACD Contact Center has passed Microsoft Lync ISV Qualification Program requirements. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Acqueon U-Nexis Now Integrates with UCCX 10.5

Acqueon Technologies is a developer of software solutions for the customer collaboration industry. The company recently announced the availability of its U-Nexis, an outbound solution for the new Cisco Unified Contact Center Express 10.5 platform. [ Read More ]
07/31/2014

Micromax Invest in Brocade Ethernet to Power New Virtualized Data Center

Micromax Informatics, an India-based mobile handset manufacturer is, according to an IDC research, one of the Indian vendors that has powered the Indian smartphone market surge in 2013. With 16 percent market share in India and a strong presence in neighboring South Asian countries, the company is giving multinational mobile companies like Nokia and Samsung a run for their money. Having established itself as the second-largest smartphone player in India, the company is seeking a larger share of … [ Read More ]
07/31/2014

How A Complaining Customer Can Be Your New Best Friend

It's the kind of thing that's seldom thought of, particularly in the customer service field. There's a great opportunity in every complaining customer to make a new friend for the business, one that follows the brand, one that's willing to offer powerful word of mouth advertising, and one that's willing to stick with a business for life. But like all opportunities, it takes effort and diligence to realize, and there are some techniques to remember in order to turn that complaining customer into … [ Read More ]
07/30/2014

eGain Signs Definitive Agreement to Acquire Exony

eGain, a provider of customer engagement solutions, is soon to acquire Exony Limited, an innovative contact center software provider. [ Read More ]
07/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!