Microsoft Lync has decided to use AltiGen’s MaxACD Contact Center to manage its clients through a variety of mediums such as telephone, fax, letter, e-mail and online Web chat.
According to a press release, AltiGen’s MaxACD Contact Center has passed Microsoft Lync ISV Qualification Program requirements. AltiGen Communications, a provider of Microsoft VoIP business phone systems and unified communications solutions, offers many products designed for ease of use to work with Microsoft infrastructure technologies, and are built on a scalable, open standards platform.
In order to offer support to highly skilled operational and management staff of companies, AltiGen's MaxACD Contact Center for Lync helps provide a simple to deploy, simple to use, and simple to manage feature-rich call center for Lync. It is equipped with features such as skills-based routing, multi-level auto attendant, a flexible and adaptable IVR with CRM integration capabilities, call recording and monitoring, and reporting. These features are strongly integrated to provide a compelling communications solution either on premise or delivered through the cloud.
"This program is designed to help ensure that customers have a quality experience with setup, support and use of qualified ISV solutions with Microsoft Lync," said BJ Haberkorn, Group Product Marketing Manager, for Lync at Microsoft. "Now that AltiGen has completed its qualification testing, businesses can use its MaxACD call center solutions for Lync 2010.""Business sponsorship and IT system compatibility play a significant role in our purchasing decision process," states MaxACD customer Craig Mueller, senior manager, Infrastructure, Milwaukee Electric Tool Corporation. "AltiGen achieving Lync ISV Qualification provides a high level of confidence that we have selected the right partner to fulfill our Lync call center requirements.""Qualified interoperability with Microsoft Lync is a significant strategic milestone for AltiGen," said Niel Levonius, senior director of Corporate Strategy, AltiGen. "Demonstrating the high standards of quality that we strive to achieve, it positions us well within the Lync ISV partner ecosystem of which contact center is a key component."