Contact Center Solutions Featured Article

To offer further support for contact center customers, Verint Systems Inc., a provider of analytic software-based solutions for workforce-enterprise optimization and security, has launched a Customer Seminar Series in North America. 

 

With the complimentary seminar series, Verint is offering interactive, one-day seminars throughout October that focused on intelligence in customer interactions, improving operational effectiveness and enhancing customer satisfaction.

 

Looking to customer best practices and success stories, attendees will be given the information they need to be sure they're getting maximum value from customer's investments in the company's solutions.

 

Tips and contact center industry trends and perspectives will also be  covered.

 

Verint made headlines recently for receiving a "strong positive" rating from Gartner for their "MarketScope for Contact Center Quality."

 

A "strong positive" is the highest possible rating and indicates that the vendor is a “solid provider of strategic products, services or solutions” as well as offers a guideline for users to either continue investments or consider the vendor a strong strategic choice.

 

Verint senior VP and general manager Nancy Treaster commented,  “We believe this highest possible rating from Gartner further reinforces our commitment to the complete range of QM and recording solutions from both the legacy Verint and Witness organizations; ongoing technology innovation, such as our integrated speech and data analytics offering; and customer success."

 

Another report also notes Verint Systems strong competitive position in the market as has been continually recognized for the Verint Witness Actionable Solution by numerous industry analyst reports. Further solidifying their position as the contact center leader in workforce optimization, analytics, quality monitoring, performance management and training.