Contact Center Solutions Featured Article

 

The CRM Excellence Awards are based on hard data, facts and figures demonstrating the improvements that each winner’s product has made in a client’s business. The 10th Annual CRM Excellence Awards winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

 

The AMC Multi-Channel Integration Suite', which includes the AMC Application Adapter for Microsoft Dynamics CRM, provides vendor-certified, pre-packaged CRM integration for contact center systems that streamline the agent desktop and increase efficiency.

 

'We are proud to accept this award for our Microsoft CRM integration,' stated Anthony X. Uliano, President and CTO. 'It reflects our commitment to our relationship with Microsoft and our focus on building a unified business communications platform.'

 

Company is also Microsoft Gold Certified ISV Partner and has built a server-based integration to provide connectivity with leading contact center solutions from Aspect Avaya, Cisco, Nortel and more. With this integration, agents can place, receive and transfer customer interactions with full, real-time access to Microsoft CRM customer data in a single desktop window.

 

AMC takes credit of being selected for the third time to receive the CRM Excellence Award.

 

Speaking on this occasion, Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions said that, AMC Technology has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers.