Ameyo has helped Seven Seas Edutech to consolidate interactions, map caller profiles and automate multi-department call routing for effective query resolution.
Seven Seas Edutech serves mass student and customer queries on a daily basis. Due to a centralized automation system to track and manage calls, it can now focus on its core competency areas such as consultancy services.
"We have a distinct customer segment, which comprises of students who plan to study abroad, calling us daily. Mapping the customer query and routing it to the concerned department was becoming cumbersome as number of call rose commendably with business expanding into horizons like Career counseling and HR services,” said Shantanu Agarwal, MD, Seven Seas Edutech.
“Ameyo not just automated the call handling process but also added efficiency to it. We could handle more customer/student queries in lesser time. Considering the scalability factor of Ameyo, we do believe that as we venture into new segments of business, the solution would be able to support us and deliver value.”
"Enterprise communications have evolved from a random query resolution to a more structured contact strategy. Ameyo with Services Oriented and Modular architecture gives a flexible technology base that can integrate and adapt to the dynamic CIM (Customer Interactions Management) needs of enterprises,” said Ashdhir Kinra, CEO, Cohesive Technologies (VAR of Drishti for North Sales).
“Defining the contact strategy and weaving business processes around the solution infrastructure becomes easy with Ameyo. With advanced contact center features and innovative developer tools, Ameyo is equally capable of supporting the technology needs of call center as well as emerging businesses.”
In a related article, Drishti-Soft, an innovator of Contact Center Software and Enterprise Communications Applications, won a joint-award for its technology deployment at Department of Transport (DoT), Abu Dhabi, along with its VAR (Value Added Reseller) - City Services.