Contact Center Solutions Featured Article

Metro One Telecommunications, Inc., a provider of inbound and outbound contact center services and other enhanced telecom data services, has announced today the start of a multiple partnering agreement for the resale of its directory assistance and contact center services.


The company began entering formal agreements with companies in the fourth quarter of 2007. These agreements provided that the partnered companies would be reselling Metro One’s suites of telecom and contact center services to corporate enterprises and telecom service providers.

The successful leveraging of its infrastructure and expertise puts Metro One in the confident position of anticipating that the initiative will expand its customer base. The company is also expecting to increase its geographic reach, improve margins and diversify its sources of revenue.

"We are committed to identifying new business opportunities and are especially excited about the potential level of new business our partners may provide," said Gary Henry, President and Chief Executive Officer of Metro One, in a Thursday statement.

Henry continued: "These partners bring to us regional and national coverage. Our suite of services combined with our partners' own service offerings provide each of us mutual benefits. For our partners, it allows them to reach beyond the traditional directory assistance footprint.”

“For Metro One, it enables us to expand our reach and achieve a more diversified base of business. We plan to continue to add additional new partners in 2008. We have chosen not to identify these Resellers for competitive reasons at this point and will identify as we determine competitive conditions allow," Henry concluded.  

As a developer and provider of inbound and outbound contact center services and other telecom services, Metro One Telecommunication, Inc. operates call center located in the United States. The company has handled more than 300 million calls over the past two years.

The contact center services market continues to intensify as the industry becomes more competitive. Organizations throughout the world are beginning to understand the important role that the contact center plays in customer service, loyalty, and future revenues. As a result, the demand for contact center services is experiencing rapid growth.

Metro One is in a strong position for growth and recognized the value that these partners could bring to their business and their long term strategy. By extending its reach, the company not only has the opportunity to grow its margins, it is also to strengthen its brand in current and new markets. In doing so, the company will be better poised for growth and long-term success.