Unified Communications in the Contact Center
August 31, 2009
Enterprises who can leverage unified communications in the contact center effectively, will significantly improve the customer experience – and their own bottom line. But too often, the contact center is an overlooked component in a company’s UC strategy.
Co-presenter John Kelly, regional sales vice president of Altitude Software
, told TMC CEO Rich Tehrani that those who attend his presentation can expect to learn how to make UC technology work for their customers. Going one step further, Kelly - along with Brian A. Davidow, manager of sales support at CosmoCom; Corey Brundage, VP of product and marketing at Fonality; and Art Rosenberg (moderator), principal analyst of The Unified-View - will address the role that the contact center plays in a successful unified communications strategy.
“Leadership in charge of the customer experience will find these discussions valuable,” said Kelly, whose company makes UC applications for enterprises.
Attendees will gain valuable insight – and inspiration – in this 45-minute session, as they take in some of the best practices for leveraging contact center and UC applications in tandem and how to make use of next-generation technologies. Additionally, panelists will touch upon products, services and the state of the UC industry as it regards the contact center.
Attendees will walk away from the panel with a clearer understanding on how investing in UC will benefit their bottom line.
“More than halting all investments, the concern is on optimizing and assuring a good and measurable pay back,” Kelly said.
Follow ITEXPO on Twitter: twitter.com/itexpoMarisa Torrieri is a ContactCenterSolutions Editor. To read more of her articles, please visit her columnist page.Edited by
Stefania Viscusi