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The New Digital Workforce is Transforming the Workplace

February 04, 2019

The implementation of digital workers like AI and automation is transforming the very nature of human work.

That’s main point hammered home by Max Mancini, from Automation Everywhere, in his keynote presentation Wednesday morning at the New Intelligence Expo in Fort Lauderdale.

As one of the world’s leading AI companies, Automation Everywhere has deployed more than 1 million active bots in more than 90 countries. More than 1,600 enterprises use the company’s product.

“People are not satisfied doing repetitive work,” Mancini says. The goal should be to empower the employee to be creative. Right now, digital workers can:

  • Think like a person. From learning while supervised or unsupervised to using fuzzy logic, digital workers can think like a human.
  • Act like a person. Like humans, digital workers can use systems, apply basic rules and handle structured data.
  • Analyze like a person. Or even better than a person, since digital workers can mine data from 1000s of apps in real time.

Mancini says that automation is enabling enterprises to drive innovation, increase efficiency and production, and improve the overall customer experience.

He advocates combining your human workforce with a digital workforce to enhance business functions. As successful examples of the deployed robotics, he cited factory robots, digital assistants and self-driving cars.

Moving forward, Mancini sees self-driving cars as “the most disruptive force in the workplace.” He says self-driving cars are coming faster than anyone expects, and their arrival en masse will create a new workplace dynamic.

Mancini talked about his company’s pursuit of “intelligent” RPA, where the machine analyzes its previous actions and corrects its own performance. He says the business has seen “explosive” growth, with more than 10% of large enterprises employing digital workers to enhance productivity.

He expects 85% of large companies to have deployed robots within the next five years. “The landscape is changing,” he says. “The combination of deployed digital workers and human employees working together is going to drive this phenomenon.”

Mancini calls it a human centric approach to work, where repetitive tasks are assigned to robots in order to free up the human workforce to innovate and create. By eliminating repetitive tasks from job descriptions, Mancini hopes to foster a more enjoyable workplace.

“Digital workers will make work more human,” he says.

Edited by Maurice Nagle