Contact Center Solutions Featured Article

CoreDial Unveils Cloud Contact Center Solution

August 28, 2018

Cloud communications are an undeniable advancement in collaboration. But it is not just the feature-rich nature of these modern solutions, the flexibility and pocket-friendly nature make these future-forward solutions extremely attractive.

Today, CoreDial officially unveiled CoreNexa, a hosted contact center platform to provide to channel partners. Easily integrated into current CoreDial environments, CoreNexa extends the value of the UCaaS provider’s portfolio.

Partners can brand the cloud contact center solution as a private label offering. CoreNexa boasts robust scalability, from SMB to enterprise, and with the release, CoreDial can expand its target market. With each deployment, comes the CoreDial “Partner Success” Professional Services team tasked with configuring and implementing each installment.

As far as features go, CoreNexa Contact Center delivers, self-service IVR, customizable desktop, real-time reporting and configurable ACD routing.  

“It’s always been our goal to deliver high-quality services and features that put our Partners in the best position to succeed,” said Alan Rihm, chief executive officer at CoreDial. “The CoreNexa Contact Center’s go-to-market strategy applies this model to a full customer engagement ecosystem, so our partners can expand their addressable markets while delivering new capabilities. We anticipate this platform will resonate with CoreDial’s partners, providing them with an efficient path to attract new customers, increase revenues, and enhance value to their customers.”

The cloud is a collaborative technology, touching all points of industry. UCaaS is finding its way, with its sibling cloud communications solutions gaining support as well. Cloud migration is not if, but much more of a when.

Is your contact center in the cloud?

Edited by Maurice Nagle