Contact Center Solutions Featured Article

Bright Pattern Announces Integration with Google on Text-to-Speech

May 11, 2018

In a recent release, Bright Pattern recently announced its integration with Google Cloud Text-to-Speech. Now powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages.

The partnership includes access to DeepMind WaveNet, a deep neural network that generates Google Assistant voices in different languages. Because of this, users can select from more than 30 different languages, and a variety of voices and pitches, in order to synthesize natural-sounding speech. WaveNet technology, which is also included in the deal, makes voices sound more natural in order to reduce the human performance gap by about half.

“Our integration with Google’s Text-to-Speech functionality is a building block for conversational AI-driven IVRs,” said Konstantin Kishinsky, CTO and Founder, Bright Pattern. “The advancements made by Google and other text-to-speech providers will create large efficiencies in the contact center space as enterprises begin to use the technology to improve self-service IVR.”

Bright Pattern continues to innovate and add new partners to its integration ecosystem. Google is the first of many text-to-speech technologies on Bright Pattern’s integration road map for the year.

Ken Briodagh is a writer and editor with more than a decade of experience under his belt. He is in love with technology and if he had his druthers would beta test everything from shoe phones to flying cars.

Edited by Ken Briodagh