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Biz Technology Solutions, Enghouse Interactive Align

January 12, 2018

Biz Technology Solutions and Enghouse Interactive have joined forces to deliver more complete solutions to small and medium business customers and enterprises. These solutions will include Microsoft Skype for Business and the Enghouse quality management solutions.

“Many times, BTS customers need both a communications center and a managed services solution, in order to help reach their customer service goals,” the companies explained in a press release. “This was the perfect opportunity for Enghouse to bring their product portfolio to BTS for a partnership that would provide the rest of the solution, fulfilling an underlying need for their customer base.”

Enghouse Interactive offers customer interaction management solutions, which can be used in cloud-based or on-premises implementations. That includes attendant console, call recording, contact center, knowledge management, IVR, and other offerings.

Biz Technology Solutions Inc. provides businesses with full-service technology solutions. Its portfolio includes customer software development, IT managed services, and IT professional services.

“I am very excited about this new partnership with Enghouse Interactive,” said BTS President Mike Chouffani. “While we offer our customers a unified communications solution, we now have a complete communications service offering for SMB and enterprise organizations who need an agile platform to interact with customers.”

Enghouse Interactive is listed as a top challenger in the 2017 Gartner Magic Quadrant. At that time, Enghouse had deployed more than 550 contact centers globally within Skype for Business environments. And just last month Enghouse Interactive was named a 2017 INTERNET TELEPHONY Channel Program Excellence Award winner.

“Our ascension from Niche Player in 2015 to the top of the [Gartner] Challenger quadrant is a true milestone for the Channels team and testament to the efficacy of our partner-centric approach, competence and ability,” said David Crook, SVP of sales and marketing, Enghouse Interactive. “Unlike other contact center providers that offer PBX and telephony, Enghouse Interactive does not compete with its partners. Conversely, our focus is aligning with and supporting partners with the flexibility to offer omni-channel contact center solutions for any telephony platform, including Avaya, Cisco, Microsoft and NEC, on-premise[s], in the cloud, or hybrid environments.”

Edited by Mandi Nowitz