Contact Center Solutions Featured Article

Telax to Power Digitcom Canada Offering

October 19, 2017

Digitcom Canada, a telecommunications service provider that been around for a quarter century, has come out with a new cloud-based contact center solution. It’s powered by technology from Telax.

It features automatic call distributor, automatic updates, business intelligence reporting, call recording, chat, disaster recovery, interactive voice response, real-time dashboards, remote agents, workforce management, and more.

“We're excited to offer our customers a proven cloud call center solution with a company that shares many of Digitcom’s values.” says Jeff Wiener, president and CEO of Digitcom. “Telax works by integrating directly into our network (unlike standard OTT solutions), we can deliver a robust contact center solution with superior voice quality, greater reliability, easier adoption, and faster more accurate resolve times. This new offering will allow us to continue our unwavering commitment to complete customer satisfaction.”

This offering is available to Digitcom’s customers, which includes businesses with as few as 10 phones and those with up to 2,500. More than 3,250 businesses in Canada rely on Digitcom for their services. Those services also leverage technology for other unified communications suppliers. For example, it offers Avaya IP Office, and solutions from NEC, Nortel, and Polycom.

Digitcom is a seven time winner of the Consumer Choice Award, a four time winner of the CDN Channel Elite Awards, and an Avaya Diamond Partner.

The Telax go-to-market strategy relies on communications services provider, President and CEO Koray Parmaks to me in an interview a while back. This is helpful because they CSPs have many existing customers. As a result, Telax saves money on customer acquisition costs. This strategy is also a win-win proposition, he added, because facilities-based CSPs have the network resources and expertise to ensure that the contact center gets the quality connectivity it requires. 

Edited by Mandi Nowitz