Contact Center Solutions Featured Article

HelloSpoke Builds on Enghouse Contact Center Solution

September 13, 2017

You don’t need to hear it from me to know that cloud computing is transformational. Driving the evolution into our digital era, the cloud is touching all points of the enterprise – from the data center and c-suite, to the conference room and contact center – and change is in the air.

Today, contact center solution provider, Enghouse Interactive, announced that VoIP provider HelloSpoke is set to unveil a new cloud contact center service based on the Enghouse Interactive Contact Center: Service Provider (CCSP) platform.

"Partnering with Enghouse Interactive allows us to provide small and large businesses with an enterprise-grade solution that brings an unmatched level of customer interaction, contact center functionality, scalability, convenience and lower total cost of ownership (TCO), with a strong emphasis on streamlining the user experience,” noted David Durik, CEO, HelloSpoke.

 CCSP alleviates the investment headaches of rigid, legacy solutions, as the multi-tenant cloud contact center solution utilizes the ‘as-a-service’ model. And, with the cost savings of the subscription model, contact centers can leverage the scalability, agility and flexibility without the high cost of entry.

"HelloSpoke was founded on the principle of providing high-quality business communications that align with the needs of today's digital workplace," said David Durik, CEO, HelloSpoke. "Being in and around telecom for over two decades, we saw the need in the marketplace for a simple, reliable and cost-effective way for businesses to upgrade or enhance their phone system without having to spend tens of thousands of dollars in the process."

For HelloSpoke, this move is a logical next step. As it already provides exceptional open-source IP components; including support for Android and iOS in addition to jitter-free communications. With the service, remote agents can have the same experience as if they were present in the office, which means customers still receive quality customer service.

The contact center is the place for first impressions, so it’s integral to go above and beyond. Our always plugged in, always on society is propelling mobile solutions. Now, to the point that the remote contact center delivers the same on-premises experience.

How mobile is your contact center?

Edited by Mandi Nowitz