Contact Center Solutions Featured Article

Ambs Call Center Presented with 2014 CAM-X Award of Excellence

October 13, 2014

For the fifth consecutive year, Ambs Call Center is said to have received the exclusive 2014 CAM-X Award of Excellence and also has been rated as the one of the top 10 answering services in terms of quality in North America.

Ambs Call Center asserted that it has implemented powerful tools for customer relationship management, which can be easily integrated by users into their business. It also features web-enabled call center agents who are well trained to handle important messages, assist in answering customer concerns, take orders, and answer questions about clients’ products or services.

The CAM-X Award of Excellence is presented every year by the Canadian Call Management Association (CAM-X), a trade association for providers of call center services such as telephone answering and message delivery. The association seeks out independent judges to study the call center answering services in the North American region for a six month period and after rating them based on factors like courtesy, response time, accuracy and overall service quality, winners are then selected and honored with the excellence awards.  

CAM-X explained that its excellence awards are the ideal answering services benchmarking program designed to improve customer service and encourage call takers to enhance their art of customer satisfaction, which in turn will furnish the call center with a professional and competent image.

Ambs Call Center was also honored by the Association of TeleServices International (ATSI) with their 2014 Award of Excellence and is said to be the only North American call center to earn the top ten score from both the CAM-X and ATSI.

Jennifer McGlothlin, quality evaluator at Ambs Call Center, exclaimed, “I am thrilled beyond words and am so very proud of our agents for what they have achieved. Being the only call center to acquire a Ton Ten ranking in both ATSI and CAM-X for 2014 is an amazing accomplishment! Hard work and dedication to quality pays off.”

Edited by Maurice Nagle