There are few more coveted spots in the entire tech world than being placed in the Leaders quadrant by Gartner Group, which is where customer experience solutions provider Interactive Intelligence Group has been positioned in the 2014 Magic Quadrant for Contact Center Infrastructure report.
The report, which provides an analysis of vendors in the market based on their ability to execute and completeness of vision, is included in the Interactive Intelligence Contact Center Automation newsletter,
According to Gartner, Leaders in its Magic Quadrant for Contact Center Infrastructure report are "high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk of deployment failure."
The recognition is significant on its own in any given year, but is even more impressive since this is the sixth straight year Interactive Intelligence has been positioned as a Leader in Gartner's Magic Quadrant for Contact Center Infrastructure, Worldwide.
Commenting on the report’s recognition, Dr. Donald E. Brown, founder and CEO for Interactive Intelligence said: "We believe that our consistent placement in Gartner's Leaders Quadrant is because we're always looking ahead to what kind of technology innovation will give customers more value." He added that, "Today, we see this next innovation as a result of using the cloud and hybrid solutions in entirely new ways to give organizations unprecedented speed of deployment, scalability, reliability, and unique functionality to more positively engage their customers."
With Interactive Intelligence continuing its growth in all sectors of the market around the world in helping organizations transform the ways in which customers are engaged, by leveraging new functionality on premises, in the cloud and via hybrid solutions, having a state-of-the-art, agile and secure infrastructure is obviously the key. Six straight years of recognition for contact center infrastructure leadership to say the least, says a lot.