Contact Center Solutions Featured Article

Connect First Safe Recognized with the 2014 PACE Technovation Award

April 11, 2014

Connect First, an award-winning SaaS telecommunications and cloud contact center software provider recently announced that its innovative product Connect First Safe has received the prestigious 2014 PACE Technovation Award, at the PACE National Convention and Expo at the Westin Diplomat Hotel in Hollywood, Fla.

The PACE Technovation recognizes innovation in products and services within the telecommunications industry.

“We are happy and thrilled to receive this recognition for our work,” said Connect First CEO Geoff Mina, in a press statement. “We are always looking for ways to take insanely good care of our customers, and we see this recognition as encouragement to continue to innovate in order to take the best possible care of each and every one of our customers.”

A team of industry experts and lawyers, created the innovative Connect First Safe in response to new Telephone Consumer Protection Act regulations, which was passed in October.

Connect First Safe is a new account type for contact centers that gives contact centers the power to dial cell phone numbers, staying in compliance with the Telephone Consumer Protection Act regulations, which greatly affect outbound dialing; restricting the use of auto-dialers and requiring express written consent for outbound telemarketing.

By removing the “capacity” for predictive/ preview dialing, Connect First Safe keeps outbound-dialing clients within the bounds of the law.

Officials said that Connect First Safe uses new outbound server architecture that does not have access to predictive, preview, or power dialing. It enables agents to safely dial cell phone numbers via an Agent Click-To-Dial request, thus keeping them in line with the law.

In February, Connect First Safe was named a CUSTOMER 2014 Product of the Year Award winner.

Edited by Peter Bernstein