Financial Management Solutions (FMSI) provides business intelligence solutions to banks and credit unions. Their key offerings include The Teller Management System (TMS), The Contact Center Management System (CMS), and the Lobby Tracking System (LTS).
FMSI recently has rolled out Branch Staff Efficiency Calculator, a web-based calculator, specifically for banks and credit unions to help them assess both their labor cost savings ability and their staff downtime hours.
FMSI specializes in offering performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. The new calculator will enable the organizations to calculate labor cost savings and also estimate workforce downtime very easily.
“We are in a unique position in that we have access to data comprised of more than 10,000 financial services employees from over a thousand financial institution branches,” said W. Michael Scott, President &CEO of FMSI. “This data combined with our extensive workforce optimization experience has helped us develop a calculator that can quickly assist financial institutions in getting an estimate of their potential savings.”
Also, the web-based scheduler helps organizations to enhance their staff resource by proactively assigning training/development activities, outbound sales calls or other important duties during the downtime.
“We are finding that many banks and credit unions are moving away from primarily using our workforce optimization solutions to reduce staff, and instead are redirecting their identified idle time into more meaningful tasks,” added Scott.
Atlanta-based FMSI has helped more than 600 financial institutions across the United States in optimizing their branch workforce by employing actionable business intelligence from the analysis of teller transaction data.
Many banks and credit unions are using FMSI’s smart scheduling application to optimally schedule their team throughout the branch network, and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports.