Propertyware, a provider of property management solutions, recently announced the launch of Propertyware Contact Center, an integrated solution for single-family and low density rental units.
The call center software focuses on single-family property managers who are in charge of managing prospect leasing calls through relationship nurturing and scheduling showings during and after business hours.
Access Property Management Group is one company that recently implemented Propertyware’s solution.
Justin Bajema, president of Access Property Management Group said, "I truly believe that the Propertyware Contact Center presents the biggest opportunity for leveraging a business owner's time, resources and ability to grow. Those who do not get on board will undoubtedly be unable to keep up with those that do. We are doing more today with less at a higher level of service than ever before. Both the volume and quality of our prospects has increased."
The call center software routes all incoming leasing and service calls. Also, it's able to engage prospects by phone, email or chat and offers optimized leasing opportunities with mobile leasing options. What’s also important is that showings are not limited to working hours – with integrated CRM tools guest card information is synced right into a group calendar so the team can respond quickly and accurately to customer calls to set-up appointments in real-time.
Tracking and measuring of service requests, response times and emerging trends are also part of the reporting tools that are offered as well as help with analyzing new advertising avenues.
Jamie Clymer, president of Propertyware said, “The Propertyware Contact Center gives our clients the competitive advantage they want. Couple Propertyware with our sophisticated lead-tracking technology and professional associates, and you have a winning combination for reducing operating costs while continuing to provide exceptional levels of service. It's a game changer."