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CIM Provider Servion Bringing Verint's Actionable Intelligence Solutions to Indian Market

March 05, 2014

As part of a strategic agreement, Customer Interaction Management (CIM) solutions vendor, Servion Global Solutions Limited, will be selling Verint’s enterprise solutions offering to the Indian market.

In today’s highly competitive business environment, the services you deliver to your customer have assumed great significance. In this situation, customer interactions are becoming increasingly more complex and challenging. Under this backdrop, Customer Interaction Management (CIM) solutions vendor Servion Global Solutions Limited has adopted a comprehensive approach that combines business-focused consultations with cutting edge contact center technologies.

As part of this approach, Servion has entered into a strategic partnership with Actionable Intelligence specialist, Verint Systems. In the age of Big Data, the term, “Actionable Intelligence” has found a place of great significance in the organizations’ marketing strategies. The term refers to a group of knowledge or information that can be used by a company to gain competitive edge against its industry rivals.

Verint’s proprietary Enterprise Intelligence Solutions have been designed to help organizations capture and analyze customer interactions across multiple channels to improve contact center performance and optimize the customer experience.

A Verint partner since October 2013, Servion integrates many of Verint’s enterprise solutions--including the award-winning Impact 360 Workforce Optimization suite and Voice of the Customer Analytics solutions in its CIM solutions. The integration of these solutions is aimed at making customer interaction more focused and responses more intelligent and relevant.  After serving over 600 customers in 60 countries, Servion is now all set to bring the benefits of actionable intelligence to the Customer Interaction Management domain for the Indian customers.

“At Servion, our focus is on designing and deploying solutions that help improve customer interactions and enhance the customer experience. Core to achieving this is the ability to provide experience within specific context of the interactions, making responses intelligent and relevant. The workforce optimization and analytics solutions that Verint brings through this partnership add tremendous horsepower to this capability,” vice president and business head of Servion for India Samir Sayed explained in a statement.

“We are very pleased to be working with Servion and extending the availability of our customer engagement solutions through this relationship. Our workforce optimization and voice of the customer offerings, combined with Servion's proven consulting-led approach in the Customer Interaction Management domain, is helping bring Verint's Actionable Intelligence(R) strategy to even more customers in the Indian market,” vice president of Verint for Southeast Asia Manish Shah stated.

Edited by Cassandra Tucker