Zendesk announced that it has now surpassed 40,000 customers with the onboarding of new clients such as Jack Threads, Coin and The Wharton School at the University of Pennsylvania. The company now serves 40,000 customers reaching out to 300 million people across 140 countries with its advanced cloud-based software and solutions for enhancing customer care. The 300 million end-users receiving services from companies using Zendesk technology is approximately equal to the entire population of the U.S. The milestone achievement of Zendesk also concurs with the company announcing new members in its senior management.
“We are honored to have gained the trust of 40,000 customers from local shops and emerging startups to the world's largest brands,” said Mikkel Svane, founder and CEO of Zendesk. “While it took almost four years to reach our first 10,000 customers, we added our most recent 10,000 customers in only nine months. Companies are recognizing that the voice of the customer is more important than ever before and are focusing on making their customer experiences beautifully simple.”
JackThreads chose Zendesk to add context dimension to their customer interaction. The Zendesk solution enabled the online retailer of men’s products to consolidate the customer’s service history to respond with personalized service to their customers.
The start-up company Coin was able to successfully handle the huge number of customer inquiries following the company’s announcement for pre-ordering connected cards that integrate loyalty card and credit card into a single card. Coin was able to better organize the customer inquiries as well as respond quickly using Zendesk technology.
The Wharton School deployed Zendesk solution to efficiently route and resolve IT and computing issues from more than 15,000 users including students, staff and faculty members. The Zendesk solution also allows the business school to set customized access control lists for each of the departments, depending on the requirement.
Zendesk is engaged in the development of cloud-based software and solutions to improve customer service with a clientele base including names such as Disney, Gilt Groupe and Box among others. The company has offices in seven countries and operates through channel partners in most of the global markets.