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Infosys McCamish Debuts VPAS Customer Service Work Desk Service Platform

December 18, 2013

Infosys McCamish Systems the BPO unit of Infosys has unveiled a new transformational customer service platform, VPAS Customer Service Work Desk (CSWD).

Officials explained that the VPAS CSWD synergizes the flexibility and configurability features of Pegasystems’ business process management (BPM) software and the comprehensive VPAS policy administration system from Infosys McCamish. The resulting solution is a powerful and optimized Web-based customer service platform.

The platform delivers a configurable desktop which offers several communication options that can be leveraged by service representatives. The solution is flexible and can enhance operational excellence and in turn customer experience.

Also the customized display of available information and the linking of business-critical systems under a single platform can enhance service efficiencies significantly, said officials.

The VPAS customer service work desk enables enterprises to access detailed metrics using which they can track task performance and improve real time visibility into operations. The platform has been especially designed to make use of multiple policy administration systems for end-to-end servicing of the various types of life insurance and annuity contracts.

VPAS also reduces the time-to-market for customized business processes in addition to delivering an individualized service experience to the agent and policy owner cost effectively.

In September 2013 Gartner announced that Infosys McCamish has been positioned in the leader’s quadrant of the Gartner Magic Quadrant for North American life insurance policy administration systems.

Infosys McCamish was picked for its technology and outsourcing credentials and the delivery of its back-office services securely and cost effectively. The company’s VPAS platform provides end-to-end servicing and administration in BPO, SaaS and hybrid models for all types of life insurance and annuity contracts.

The company’s PMACS platform is a series of software modules which address end to end the management of producers and their compensation. These can be deployed in License, SaaS, or BPO models. Seven of the top ten US insurers are among Infosys McCamish’s clients.

Edited by Ryan Sartor