TMC has awarded Interactive Intelligence with the Cloud Computing Excellence Award for it’s Interactive Intelligence CaaS™ solution that gives mid-size to large businesses a unified communication contact center.
Interactive Intelligence is a leading provider of contact center solutions since 1994 with over 5,000 customers worldwide and i2012 revenues of $230 million. The company has evolved from its contact center roots into a provider of premise, cloud and hybrid solutions in the areas of unified communications (UC) and business process automation with specific solutions for the Accounts Receivable Management and Insurance sectors.
A primary area of growth in recent quarters has been enabling companies to move their customer interactions capabilities to the cloud via CaaS. The attraction has been the ability to offer customers increased flexibility, cost effective deployment options, and the ability to drive operational efficiencies while reducing IT staff requirements due to very little maintenance.
The CaaS service is designed for everything from mid-size to large businesses. Small contact centers with as little as 10 agents can still take advantage of their solution with the CaaS Small Center™ solution designed to meet their unique requirements. All of the UC services come with strategic resource planning, accounts receivable management, and business process automation. It’s a one-stop shop created to help make customer interactions easier, faster and more cost effective.
As Interactive Intelligence has stated in regards to its success with its cloud-based offerings, trust is paramount when moving critical business applications to the cloud and the company’s cloud solutions provide the trust customers are looking for together with rich functionality and flexibility to optimize services to meet specific needs.
"Interactive Intelligence saw the future of the cloud several years ago," said TMC Group Editorial Director Erik Linask. "Its execution speaks for itself. Last year the vendor reported an increase in cloud-based orders of 123 percent over the previous year. Its customers are clearly embracing the security, reliability, breadth of functionality, and flexibility that Interactive Intelligence CaaS(SM) offers."