Contact Center Solutions Featured Article

Penncro Associates Selects Noble SIPhony Platform to Enhance its Contact Center

October 11, 2013

Noble Systems Corporation recently announced that Penncro Associates has upgraded its current Noble contact center technology and utilizing the advanced Noble SIPhony platform.  

 Carolynn Horrell, Chief Information Officer at Penncro Associates said, "In upgrading our contact center technology, we went through a due diligence process to re-examine our requirements, including a competitive analysis of vendors. In exploring the range of solutions available, we found that Noble Systems continues to offer the best fit of features, performance, and cost-effectiveness to match our business goals, market strategies, and budget. The Composer Agent desktop offers flexibility to help improve agent efficiency that was unmatched by other products. And by adding Noble’s improved monitoring tools, recording and real-time speech analytics to our upgraded platform, we can develop a more effective call strategy of our customer contacts, but also improve the quality of those interactions."

The Noble SIPhony platform , a unified software-based communications platform, will enable Penncro to benefit from reduced costs and improved efficiencies. The Noble Systems’ contact center platform provides tools for optimizing agent productivity and campaign management, and offers improved quality levels. All of these features were seen by Penncro as valuable in helping them gain a competitive edge in the Accounts Receivables Management and Customer Relationship Management industries which they serve.

Chris Hodges, Senior Vice-President of Sales at Noble Systems, said, "Penncro Associates has been a Noble client for over 12 years. We place a high value on building long-term relationships with our users, and to helping them navigate their changing business demands as their organizations grow. We are excited to work with Penncro to bring them the latest Noble technology developments for contact management that will help them improve efficiencies and services for their clients."

Noble Systems Corporation offers its customers with innovative and advanced solutions for Unified Communications, Business Process Management and Analytics. The company has developed an extensive portfolio of unified suite of multi-channel inbound, outbound and blended contact processing solutions as well as advanced tools for strategy planning and resource management.

Edited by Peter Bernstein