Zappix are the developers of a cloud-based, multi-channel consumer engagement mobile platform. The company recently confirmed that it had further enhanced its platform with new mobile customer care self-service features. Using the new options, businesses will now be able to easily convert their business process via multi-channel mobile capabilities.
In a statement, Gal Steinberg, Vice President, Marketing at Zappix, said that, “With just a few clicks on the Zappix Management Console, businesses can instantly publish a variety of mobile-ready content to their users--content such as how-to videos, product manuals and troubleshooting guides. Such capabilities demonstrate our commitment to provide business customers and consumers with a wide variety of channels for customer care at a significantly lower total cost of ownership compared to any other alternative.”
Zappix makes it possible for their business customers to provide a number of self-service options over mobile devices to their customers. These include: ability to quickly design a rich native mobile customer service app interaction; easily browse and enjoy interactive audio and video clips featuring promotional offers, guidelines and directions, and educational instructions etc.; easily view images and PDFs; faster access to a business-based, interactive, mobile list of FAQs so users can quickly look up information; easy integration of native email and native text messaging to ensure optimized communication with support representatives; and easily locate GPS coordinates through navigation app for driving directions.
Additionally, the company provides its business customers with Application Programming Interfaces (APIs) to support fast and easy on-demand integration with a vendor’s back-office systems and also with their partner product/service providers. This makes it easy for seamlessly carrying out a number of self-service tasks include resetting of passwords, retrieving warranty status information, and updating or accessing status information of customers.
Zappix uses advanced cloud-based technology to ensure that business can easily create a cross-OS, multi-channel mobile customer support smartphone experience which is completely content-based. This can be achieved in a matter of few days and does not require the business to change its current IVR or contact center system. Businesses also benefit from shorter registration time, improved accuracy, lower rate of error and risk, and a shorter service cycle.