Jim Bandanza has been named executive vice president of Worldwide Sales at Interactions Corporation. The company provides virtual assistant apps for customer service.
A tech sales veteran, Bandanza will lead the company’s sales initiatives. With this hiring, there is an expanded focus at the company on new international markets.
"Jim's leadership and past success are critical as we look to expand our North American Sales and Delivery teams and enter the European, and Asia Pacific markets," Dave Parkinson, chief operating officer of Interactions, said in a statement.
"I am thrilled to join Interactions at this exciting time and take our innovative offering to the global marketplace," Bandanza added in the statement. "This really is a unique opportunity to work with such a dynamic team and build upon an already amazing company."
Before the new assignment, Bandanza was executive vice president and chief operating officer at Egenera. Earlier, he worked at RSA, the Security Division of EMC, being vice president of Worldwide Sales and Field Operations, and senior vice president of Field Operations. He also worked at Stream International, Versys Inc, BBN and LTX Corporation. He has over 25 years of experience in the field, after graduating from Northeastern University.
Earlier this summer, Interactions also named Edward Durkin its new chief financial officer. Durkin, who has over 30 years of financial experience, will oversee the company’s global financial operations. Earlier, he was CEO and president of Tactical Communications Group.
Interactions offers virtual assistant applications. They are used in self-service for customer care operations. They lead to improved customer experience and more customer loyalty, the company said. Customers use them as if they are speaking with a live agent, the company adds. They use a conversation-type dialogue. They also can pick up e-mail addresses, log-ins, names, and serial numbers during the exchange with the customer. In addition, they can handle background noise and diverse accents from callers.