Interactions Corporation, a provider of advanced conversational virtual assistant applications for customer care, recently announced that it has appointed Edward Durkin as its new Chief Financial Officer.
A 30-year veteran in finance, Durkin was earlier working with Tactical Communications Group, LLC as Chief Executive Officer and President. He has also worked CFO and Vice President of Incipient, a storage virtualization company. Apart from these companies, Durkin has handled top designations in public and private technology companies. At Interactions, he will be overseeing all aspects of the company’s global financial operations.
"I am delighted to announce Ed's appointment as CFO of Interactions. His leadership experience in top executive roles and his financial acumen will be a tremendous asset to the organization as we execute on our vision to become the leader in conversational customer care," said Mike Iacobucci, CEO of Interactions. "Ed joins our strong leadership team that we have put in place to facilitate our rapid growth and to support our blue chip customers."
"I am thrilled to have the opportunity to join Mike and his team at Interactions," said Ed Durkin. "Interactions has a proven and highly differentiated solution which solves an acute pain point for our expanding list of global, marquee customers. I look forward to working with Mike and his team to execute on the very large market opportunity we have ahead of us that we are uniquely positioned to capitalize on."
Meanwhile, Interactions Corporation recently announced that TMC, a global, integrated media company, has chosen Interactions' Virtual Assistant applications for a 2013 Speech Technology Excellence Award. Interactions works closely with platinum brands such as Hyatt, Humana, and LifeLock to help them more effectively interact with their customers.
Virtual Assistant applications foster conversations that directly model a dialogue with a live agent. This dramatic improvement in customer experience and improved operational efficiencies led to a quick and substantial ROI.