The threat of fraud and identity theft is growing and this is not just limited to individual users but also to businesses, call centers and their networks and business processes.
It is also noticed that call center payment fraud is increasing and companies are accountable if they allow a customer's data to be stolen. In fact, industry analysts recommend that call centers provide more education and training to their agents and also deploy an effective and scalable payment fraud solution that will automate the entire process allowing call center agents to deliver an excellent consumer experience instead of worrying about fraudsters.
To prevent such sophisticated internal theft, SecureBuy, a specialist in payment fraud prevention technology, has rolled out the latest SecureBuy 2.0 for call centers.
Officials at SecureBuy claim that their newly release SecureBuy 2.0 cloud-based call center solution has the ability to destroy conventional payment fraud, friendly fraud, and internal fraud.
"My team has engineered the most technologically proficient payment fraud solution for eCommerce in the world, and engineering the technology for call centers was the next logical step," stated Jason Napsky, Director of Technical Services at SecureBuy.
The company currently has two call center solutions on the market: SecureBuy 2.0 Call Center Solution Pro and SecureBuy 2.0 Call Center Standard. The call center solutions allows users to remove full card data from the call center completely and provides interchange and liability advantages.
"We received tremendous input and support for our call center solution; we're confident that we have cracked the code for one of the most difficult environments in dire need of security and protection from payment related data breaches and payment fraud. Engineering a PCI-compliant solution to remove full card data from the call centers, and at the same time provide the most effective internal & external payment fraud solution in the industry was our largest challenge to date," said Greg Wooten, CEO of SecureBuy.
SecureBuy 2.0 call center solutions can be integrated within existing infrastructure or as a standalone application.