DHL Express Qatar recently announced that it won two awards at the EMEA Contact Center World 2013 conference. The company won the silver awards for ‘Best Customer Service EMEA 2013 (less than 50 seats)’ and ‘Best Call Center in EMEA 2013 (less than 50 seats).’
With its fleet of over 45 vehicles and more than 11 service points in strategic business locations across Qatar, DHL manages to serve over 1,800 customers in the country. The company recently launched an Electronic Proof of Delivery service, which can directly capture customer signatures onscreen.
“Our wins at the EMEA Contact Center World 2013 conference prove the efficiency and dedicated attitude of our staff in Qatar as they deliver world-class logistics services. They reflect the fruits of the extensive developmental work DHL Express has undertaken over the past few years. Our customers are always the focus of our operations, activities and plans and will continue to drive our development and success moving forward,” said Nael Attiyat, Country Manager DHL Express Qatar.
DHL is present in over 220 countries and territories across the globe. With a workforce exceeding 285,000 employees, the company provides solutions for an almost infinite number of logistics needs. DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.
Recently, ShipStation added DHL Express to its network. ShipStation users can now ship orders via their choice of DHL Express, UPS, FedEx, USPS, DHL Global Mail, Canada Post or OnTrac. Sellers can print the appropriate shipping labels from the ShipStation application one at a time or in batch, and automatically export order details to the relevant carrier accounts for documentation and billing, as well as to the platforms upon which they sell – all from one application. The new DHL Express integration marks the latest expansion of ShipStation's ecommerce ecosystem to aggregate an e-retailer's selling platforms and carriers into a single solution to allow for dramatically faster fulfilment.