In today’s ultra-competitive world, companies are constantly challenged to accelerate business processes, improve quality and customer service, and reduce costs throughout their operations.
With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has been helping enterprises and government agencies to drive breakthrough performance through technology and services. The company’s Contact Center Solutions helps its customers maintain that competitive edge. Its range of BPO services enables clients to focus on their core competencies while permanently removing time and cost from other processes.
Recently, CGS announced that its contact center and BPO operations in Romania has been honored with the second position in the “Best International Call Center” category at the 2013 Call Center Excellence Awards.
“CGS is honored to be recognized by IQPC for our work this year and this award is truly reflective of the talented and attentive agents that staff all of our contact centers,” Tom Christenson, President of Contact Center Solutions at CGS said in a statement.
“We are particularly happy to have our contact center in Romania acknowledged for their exceptional service and outstanding customer satisfaction rates and we will continue to raise the bar when it comes to providing first-rate call center services,” Christenson added.
CGS’s contact center in Romania serves some of the top high-tech and telecommunications companies in the world and delivers an extensive range of inbound and outbound contact center solutions in over 18 languages. Its Bucharest facility in Romania offers services encompassing customer care, technical support, enterprise help desk, telesales, and other outsourced services in multiple verticals.
The Call Center Excellence Awards recognize the most innovative call center solutions and individuals over the past year with emphasis on superior thinking, creativity, and execution across the full spectrum of call center functions. 2013 marked the inaugural year for the “Best International Call Center” category and thus had entrants from around the world including the Philippines, India, Caribbean, South and Central America, and Europe.
The honors were given out at IQPC’s 14th Annual Call Center Week on June 12th at Caesars Palace in Las Vegas, Nevada.
CGS recently announced the opening of a new office in Atlanta, Georgia to support its continued expansion.