Indosoft Inc. has unveiled an improved version of its Overseer Watchdog System. Call centers with very important tasks are able to go beyond high availability (HA) with the autonomous monitoring and decision making system, thereby providing call endurance. The latest release strengthens computerized error detection and enhances the autonomous overseer mechanism, resulting in improved durability.
The complex tracking and self-correcting HA mechanism is offered as a part of the error tolerant architecture of Q-Suite 5.7. Asterisk based Contact Centers using Q-Suite ACD can therefore predict likely disruptions before commencing fail-over with call survival.
Call centers utilizing Asterisk as their telephony platform need scaling to numerous real or virtual servers. The failure of any of the services inside the different servers increase the hazards associated with service interference. The dependability required is now provided by Overseer Watchdog in Q-Suite 5.7 via its autonomous HA design.
The scalable, multi-tenant contact center software, Q-Suite is ideal for Asterisk. Q-Suite offers total instantaneous and statistical reporting for Queue, Agent and Campaign performances along with an all-inclusive CDR. The software offers in-built tools like Visual Call Flow Builder and Script Builder, which offer the required functionality for the call center solution. The essential hooks for both CTI and CRM incorporation are provided by the software’s general .NET and Web Services API.
In a statement, James Terhune, chief technology officer at Indosoft said, “High Availability with call survival for contact centers using Asterisk makes Q-Suite exceptional. Mission Critical applications migrating to Asterisk now have a full function Call Center ACD with built-in High Availability and Call Survival. This provides a unique opportunity to architect an Asterisk based next generation contact center technology platform using Q-Suite at lower cost.”
Indosoft Inc. is a specialist provider of call center software, Q-Suite across the globe. Indosoft has been offering call center solutions to medium and large contact centers across the globe for more than a decade. Indosoft delivers Q-Suite to its technology associates either as a white or private label call center solution.