Interactive Intelligence Group Inc. has further extended its presence in the Middle East market after it entered into a strategic association with FutureTech, a provider of smart IT infrastructure and IT outsourcing offerings located in Kuwait.
The complete array of contact centre, Unified Communications and business process automation technology solutions from Interactive Intelligence, will now be marketed and distributed by FutureTech. The organization will be the official distributor for Interactive Intelligence in the Middle East, especially Kuwait and Iraq.
In a statement, Shaheen Haque, territory manager for Middle East & Turkey at Interactive Intelligence said, "While oil and gas remains the primary sector in both Kuwait and Iraq, banking, financial services, logistics, telecommunications and construction have all posted strong growth in these countries over the past three to four years. Quality of customer interaction is a key differentiator in all of these verticals and our intelligent contact centre solutions offers the competitive edge that customers need."
According to Haque, Interactive Intelligence’s visualization of a software-based approach to the modern contact centre is also shared by FutureTech. The organization will now take full advantage of the opportunities and offer customers both, product and deployment services, by merging the best-in-class offerings with FutureTech’s detailed delivery approach.
Mr. Alex Barakat, business development manager at FutureTech said, "Customers are looking for comprehensive contact centre solutions which can effectively handle outbound dialing, recording, telephony integration and support the new wave of customer mobility, all while simplifying administration though seamless integration. Interactive Intelligence technology perfectly addresses these needs."
The enterprise IT solutions including the completely incorporated Customer Interaction Center or CIC from Interactive Intelligence will now be distributed by FutureTech. A powerful substitute to hardware-centric, multi-point systems is offered by the CIC. All aspects of the communications needed for business right from ACD routed multimedia interactions, feature-rich IP PBX capability, screen and call recording, prognostic dialing, voice and unified messaging, business process computerization, document administration, interactive voice response, speech recognition, workforce supervision, Voice over IP, and e-services are combined by CIC.