There has been a lot of interest and discussion about if, when, how, and why your enterprise should be looking at moving your contact center to the cloud. However, if you have not made the move yet, or if you are in consideration mode, you probably have lots of questions.
Our community host Interactive Intelligence has emerged as a leader in helping companies decide what type of contact center solution best fits a company’s unique requirements, and has seen tremendous uptake of its cloud offerings around the world. That said, in recognition that there are still a substantial number of unanswered questions for those looking as to how to upgrade their contact centers to next generation capabilities in our rapidly changing world, Interactive Intelligence will be hosting a complimentary Web event, “Making the Business Case for Moving Your Contact Center to the Cloud,” to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT).
This 75-minute webcast will bring together leading industry experts to discuss the following critical issues when developing a business case for cloud-based contact center solutions:
This webcast will be presented by Ovum Principal Analyst Keith Dawson, and Interactive Intelligence Chief Marketing Officer Joe Staples. The event has purposely been made more than the usual one hour in order to facilitate an extensive audience Q&A following the presentations. In fact, joining Dawson and Staples will be industry experts Elizabeth Herrell, principal analyst for Communication Initiatives, and J.R. Simmons, president and principal consultant for COMgroup Inc.
“The growth of the cloud contact center market is nearly 10 times that of the premises-based sector, but that doesn’t mean the business case will be easily accepted internally,” Staples said. “We designed this webcast for contact centers that have decided the cloud makes sense for them, and now need the kind of objective, expert advice that will help them substantiate and execute on that decision.”
Attendees of this Interactive Intelligence Web event will receive a complimentary white paper titled “The Total Cost of Ownership of Cloud and Premise-Based Contact Center Systems” (Ovum, Jan. 21, 2013). To register for this webcast, click here.