DealNet Capital Corp., a company that provides restructuring, financing and operational services to a wide variety of companies in a diverse range of industries, recently announced that it has launched its contact center support to a United States based energy retailer by its Business Process Outsourcing ("BPO") subsidiary, OC Communications Group Inc. ("OCCGI"). According to the three-year contract, OCCGI provide sales, customer retention and back-end office support to the retailer.
OC Communications Group Inc. offers customer care and back office outsourcing solutions such as business process outsourcing services. The company is based in Toronto, Canada. OCCGI will continue to manage all aspects of sales and customer service for the Texas- based utility provider, including account management, payments, escalations, acquisitions and retention. DealNet's BPO division has been servicing the needs of utility customers in the United States for more than six years and has established significant credibility in the highly competitive industry. With the original contract set to expire in February of 2013, the US utility provider has contracted OCCGI to deliver services over the next 24-month period, running through November 2014. Services will be delivered out of the company's HQ in Toronto as well as the new facility in Reno, Nevada.
"We are pleased to have been able to assist this new energy client in successfully bringing their services to market. With the end-to-end scope of our services and significant best practices we bring to the engagement, we look forward to building a long term relationship underpinned by month over month energy customer growth." stated Mike Hilmer, Chief Operating Officer of DealNet Capital Corp., and CEO of OCCGI. He continued that, "This launch is a demonstration of the rich depth OCCGI has within key market verticals. More and more customers are comfortable with OCCGI providing full end-to-end vertical market management, allowing our clients to focus on marketing their services rather than operating their front and back offices."
Meanwhile, DealNet Capital's BPO (business process outsourcing) unit has reached an agreement with an Ontario Public Service Association. The deal comes shortly after the subsidiary also announced its intent to provide customer care services to the National Home Improvement Installer Group.