3CLogic, a provider of hosted call center solutions, today unveiled its integration with Infusionsoft, an all-in-one sales and marketing software for small businesses. The Rockville, MD-based 3CLogic offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. The company’s cloud-based contact centers are hosted on Amazon Web Services (AWS).
Thanks to the integrated cloud-based contact center from 3CLogic and Infusionsoft, customer service reps will have a 360 degree view of all voice, chat, and social media interactions with clients. Meanwhile the integration with Infusionsoft is also expected to increase contact center efficiency and campaign execution, according to company officials.
3CLogic's hosted call center solution provides companies with a more accurate and timely information about their prospect or customer and helps them more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
Infusionsoft’s sales and marketing software for small businesses combines customer relationship management (CRM), marketing and e-commerce. Customers can launch telemarketing campaigns or reach prospects with one click. All call center capabilities can be launched directly from cloud.
With 3CLogic's inbound and outbound contact center software, companies have more accurate and timely information about their prospect or customer. They can more efficiently respond to communications, ensure customer satisfaction with better service and drive toward a larger lifetime value of each account, customer or client.
“Infusionsoft provides invaluable marketing and sales tools to small businesses,” said, Raj Sharma, president and CEO of 3CLogic, in a statement. “With the integration of 3CLogic’s contact center capabilities with Infusionsoft, a new world of communications opens up for small businesses, without having to invest in a separate phone or call center system.”