Cicero Inc., a provider of business performance software for desktops and mobile devices, recently announced that Cicero XM has been deployed by First Tennessee Bank to deliver Smart Desktops to their customer service representatives.
Cicero XM is an integrated desktop solution that allows users to focus on increasing business user productivity and improving the customer experience. Using Cicero XM, clients can integrate applications, automate processes, guide users through complex procedures, and present the right information at the right time based on business need.
It includes a powerful database that not only provides data storage for transactional data, but delivers further insight into the operations.
Cicero XM doesn’t take away or hide users’ access to existing applications. Rather it simplifies, extends and automates existing processes, while letting clients integrate new applications more simply and rapidly.
"Cicero XM's configuration and development environment, Cicero XM Studio, has allowed us to integrate, automate, and present information to our business users," stated Brian Ramsey, Call Center Technology Manager of First Tennessee Bank. "Equally important is the product's ability to abstract a variety of existing data sources and quickly swap them out in the future without redeveloping and reconfiguring everything."
"Cicero XM's technology will permit the bank to rapidly make ongoing changes to their desktops without having to replace or modify their current applications," stated Tony Castagno, chief technology officer at Cicero. "We are excited to see the results of their rollout of Cicero XM in their contact centers and look forward to working with them in future projects."
Cicero recently announced that a Global 200 provider of insurance products and services with over $115 billion in assets has signed a contract with the company in order to leverage the integrated Cicero XM Smart Desktop solution for its call centers. The software license and services agreement between Cicero and the insurance company is part of that company’s efforts to implement a call center enhanced desktop, with innovative capabilities including automated sign-on, application quick launch, automated search and navigation, consolidated views of key information and other features.